Sadly, not the best experience. It's been a year since my dog was in training, and there are still issues with excitement on leash with other dogs and humans. The entire experience was mediocre at best, starting with the trainer who would only touch base intermittently when she h…Read full reviewClose full review
Sadly, not the best experience. It's been a year since my dog was in training, and there are still issues with excitement on leash with other dogs and humans. The entire experience was mediocre at best, starting with the trainer who would only touch base intermittently when she had my dog. (Was supposed to be in contact daily, with updates and pictures) The two hour hand-off is a lot of information to take in if you have never used an e-collar before. Not to worry, your trainer will touch base with you in 2 weeks to assess progress, etc-not so much. I never heard from my trainer again, even after reaching out via text. The owners were kind enough to do refresher lessons with me, but it was clearly me and not my dog. (Fine, I am not a dog trainer-and I needed help, that's why I called.) Nothing was ever resolved. My dog is still as trained as he was a year ago. I am not a "reviewer" type of person but I thought this should be said. I want small businesses to succeed. If you promise something-deliver on it, as in life-time training. It's a lot of money for families to spend training their dog. They want to partner with a company who actually cares and wants to see their dog actually walk off leash, as the company name suggest. (And perhaps learn to listen when a customer is trying to kindly share their experience with their trainer instead of interrupting and defending. The lack of listening to my issues was one of the biggest problems. If you can't listen, you can't problem solve. Oh, and maybe don't tell me it's my fault I chose a lab who is high energy.) The collar works great, perhaps that was worth the money!?
