Zoom Room Dog Training

I wish I had a better review to write of my experience at the Torrance Zoom Room. The experience I had in my initial call with the Owner Sarah was pleasant. My experience with the “Head Trainer” Allison was anything but. After my $25 initial evaluation, I signed up for a package of 1:1 and group classes. My first 1:1 class was a disaster to say the least. What was meant to be a positive and educational experience turned into an encounter that left me feeling demeaned, disrespected, and dismissed—not just as a paying customer, but as a human being. After spending 30 minutes during the 6/1 evaluation session walking Allison through my prior experience with dog training, boarding, and sitting with my dog Gumbo—I purchased a training package based on the belief that their facility would provide expert, respectful, and professional instruction. Unfortunately, this was not the case. During our first training session, Allison subjected me to repeated condescending remarks, dismissive behavior, and unnecessary personal insults - including - Refusing to demonstrate exercises when I asked for clarity, responding instead with: “This is your dog!” When I finally voiced my concerns and requested to speak to someone about possibly switching trainers, Allison reacted by casting herself as the victim and accused me of “being mean.” Rather than take my concerns seriously, she abruptly ended the conversation by saying, “I’ll just give you a refund,” and walked to the door to show me out. This experience was not just unprofessional—it was personally degrading. I am struggling to understand what motivated Sarah to speak and act toward me with such contempt. The only conclusion I am left with is that her behavior may have been influenced by bias. As a woman of color, I cannot ignore the possibility that this mistreatment was rooted in something deeper than professional disagreement. When I reached out to the Owner she immediately issued the refund and responded to my email. I hope that Allison the “Lead Trainer” undergoes some training herself. Perhaps customer & client management and bias awareness.

Great experience for my puppy. The staff is very knowledgeable about what actually works to train your dog. They go out of their way to make my dog and family feel welcome. I looked at other training places. They were costly and seemed to want to train your dog away from you with a boarding set up. This place offers affordable packages and specializes in training owners to gently guide their dog for a lasting and positive relationship and still an obedient dog. Highly recommend.