Wonderpup Dog Training

I am very disappointed in the services after booking a second session with Apex. I was impressed prior to the first session, the intake forms and process are thorough and detailed. Seren was about a half hour late to our first appointment, she let me know she would be about ten minutes late but didn't arrive until much later than that. I didn't think much of it, I know that things can happen at prior appointments or traffic and what not. During the visit, it was clear she was very knowledgeable. We came up with a plan, some homework and she sent an email with some good resources for me to review until our next session. I had booked the second session and paid for it at that time. The day of the second session, Seren called and cancelled ten minutes prior to our start time. She said she didn't have her keys. We live much further than ten minutes from her so I find that odd anyway. During the call I agreed to a session the following week instead. However, after hanging up, I began to feel a bit frustrated at the last minute cancellation as I had my entire afternoon set up around this and was already outside waiting for her as her instructions state to expect a 20 minute window. Things are very busy now with multiple kids starting school, so I reached back out and asked if I could just have a refund instead. $140 for a session to be cancelled at its start time just felt like too much for me. She said that all transactions are non-refundable and she would not issue a refund. I tried to call her as soon as I received this text to further discuss it with her but she did not answer her phone. I have since had to file a dispute with the credit card company to recieve my refund. I would not recommend. Edit-I have now added photos to verify my statements. In response to your response. I reviewed my call log. We spoke at 3:51 pm which was 9 minutes prior to our scheduled start time. Also note when I tried to call to discuss on September 15 th but Seren did not answer or call back, and thus I had to file the dispute with my credit card company for the refund. I also never agreed to a monetary value of any sort, and do not have that in writing anywhere. The only confirmation I have is your email with the 45 minute (not extended time) and no monetary value added. Apex is not a reliable or trustworthy training option.

My husband and I had the pleasure of working with Seren on two separate occasions with two different dogs. She is an expert in her field and opened our eyes to how to best understand and effectively work with dogs. She is patient and thorough in her support of dogs and their families. We are currently meeting with Serene virtually. The sessions are great and easy to participate in. Highly recommend!

Seren is a the best dog trainer I've ever worked with! She does an amazing job of breaking down the thing we are trying to teach our young pup into manageable bits and does an AMAZING job of explaining why we do each step a certain way. Everything she has us working on is based on dog psychology and what will make the most sense from our dog's perspective. Our energetic pup has been successfully integrated into our home with our geriatric grump and is learning to be the best dog she can be. I highly recommend Seren for all of your dog's needs!

Seren came highly recommended by a friend and fellow volunteer for the rescue I work with/adopt from. She is incredible with dogs. She is very patient, thorough and gives off a calming energy that my dog immediately notices. She always explains what she is doing and why. Our dog loses his mind when he sees her, he enjoys his training so much! I recommend Seren to everyone who is looking for dog training.