What's Up Dog? Miramar Beach

If you could please send me your contact information I would like to follow up with you to resolve this. [email protected] or 850-420-2894

Stephanie, so I get this right... nobody helped you but you didn't actually ask for any help? Someone was on the phone helping someone else at the time? We love to help people, but also allow people the freedom to walk through the store unaccosted. At the very least, we try greet EVERYONE who walks through the door with a friendly hello. Not everyone hears it or responds, but we make an effort to greet everyone with a kind word nonetheless, to make people feel welcome. I'd love to view some video of your time in the store to see how we (my staff and I) conducted ourselves while you were in. I will use it as a teaching experience if possible. We are always available to those who have questions. When were you in?

When did you come into the store? Which store? As the owner, I would happily make your purchase right and deal with any employee issues. Would have to know more info to do so. Please reach out directly to [email protected]

Thanks for the review! We look forward to seeing you guys again!

I did respond to your private message to me yesterday. I didn't get a Google notice of your review until last night. I realize not everyone understands what a hot spot is, what causes it or how to treat it so I will include a link at the bottom of this public response. There is always some underlying cause, and your pup has skin issues. It wasn't disclosed to us that he had been treated previously by a local vet for skin issues and ear issues multiple times. This would've really helped, but nonetheless, probably not ultimately prevented him from licking at it when crated. Whether you saw it or not, there was irritation. It is standard practice to crate dogs for grooming, although some groomers offer a free-run waiting area for dogs. We don't for many reasons. Everything was routine and normal, your dog was calm and relaxed in his crate which is in the salon - in eyesight of the groomers. He wasn't irritated or agitated, just hanging out waiting for his turn to be bathed and groomed. All very normal. The underlying issue was likely the same as a previous time he was treated by your veterinarian. I think it said "irritated, red spots all over". He has previous treatment for this issue, although there appears to be some possible lapse in care from that particular veterinarian. as your records showed a visit to "re-establish care". These were the only records we received with his updated vaccines so it is unclear of what ongoing care he was receiving for these issues. What matters most is that your dog received great care from our team once they noticed that he had licked himself a raw spot while in his crate. He was taken out at initial drop off to go for a quick walk to relieve himself, then 2-hours later to get his groom started. At drop off, it was stated that it would be a few hours before he would be ready. That doesn't mean his groom takes 3 hours - it is the full process. Groomers often stage their dog's based on coat type, drying time, and work load. Your notes indicated he had been licking his feet and even his face had some red hair to be trimmed. This is indicative of licking/drooling, but also fairly common to see. Nothing was a big red flag with the information we were given. The last time he was groomed he also chewed/licked at himself. Your groomer kept this in mind but he was just hanging out in his crate and nothing seemed out of the ordinary with him. Again, we crate IN the salon, just feet away from the groomers. Dogs can do weird things and be a bit sneaky about it. Our team, which included a professional groomer and a trained veterinary assistant immediately assessed the licked/chewed hotspot and began the process to notify you. Your dog was isolated in a larger area in our daycare (he was there for grooming, not daycare) so even more staff could watch over him. Staff put him in an Elizabethan collar to mitigate the issue. They also told you he couldn't be groomed - because he might be aggressive or irritated, not that he was aggressive. They also told you he shouldn't be groomed because it could irritate the skin even more to do so. YOU demanded that he be groomed before he was picked up. Our team of professionals refused to comply with that demand in the best interest of your dog. Veterinary care was recommended to treat the underlying cause. If they came across as rude, that was not their intention - they were advocating for your dog's well-being. We take it on the chin for lots of things in the dog world. We cannot take it on the chin when people know the dog has an issue and expects a dog to not act like a dog when put in a situation that affords the opportunity for them to do so. I would highly recommend a mobile groomer that will be able to groom your dog as the only dog. I would also recommend seeking out a dermatologist since the skin/ears have been problematic for so long. https://vcahospitals.com/know-your-pet/first-aid-for-hot-spots-in-dogs