FirstBark
Be careful. Our dog was attacked by the Canine Campus Bulldog when we walked in the door. The staff member told us she usually keeps the Bulldog, in the back since it has a tendency to go after, other dogs, because it had been attacked by another dog. When the owner was phoned, she defended the Bulldog even though she had not witnessed the attack. Very poor Customer service.
Business response
Please understand that Mufasa loves all dogs (The dog that lives at the building that is a bulldog mix). This has been witnessed over and over again by many many different play groups and play dogs that he has been with. His play style is pushy and can look aggressive. He has never been aggressive to any dog, no matter the size...he is playful and over the top with play. This is what I was trying to explain on the phone to you yesterday. The fact that I wasn't there yesterday doesn't really truly matter, because I understand this dog and his behaviors and play style like the back of my hand. Truly hundreds of dogs he has played with. Truly. I wouldn't have an aggressive dog anywhere near the front door. I do apologize that he rushed into the face of your dog, for that I am truly sorry. The gait, as I was told, was knocked down. So, it was an accident. I wouldn't want to scare you or your dog at all. I spoke with both Liz and Tim. Liz didn't say the things above that you are saying, and many that come into The Canine Campus can back me in saying he isn't usually kept in the back at all. He is typically exactly where he was. Tim also said that he explained to you that your dog wasn't traumatized by this at all. That he was able to still do commands (Which is very telling, a dog that is traumatized or too nervous about anything won't work, they are worried for their lives.) wasn't shaking, wasn't injured or even wet. An "attack" is a big strong word and in all honesty it is what causes dogs to die at shelters. Attack is "An aggressive and violent action against a person or place." There was nothing aggressive OR violent, so I just need to clarify that. I had planned to call you today to apologize for my actions (no excuses, but believe me there were a few things I was incredibly upset with yesterday), however, since this has been taken to an open forum, I shall say it here. I am advocate for all dogs (and I am pretty sure you couldn't find one person who would say otherwise.) I always do what is right for a dog, and they are truly what my whole life has been about. I am sorry your perception of this was so awful, and I wish we could show you what and how we see it. As with anything, one fit is never right for anyone. I wish you luck in your endeavors. Tim had wonderful things to say about your sweet dog and I hope he goes on to accomplish everything you would like for him to. Goodluck to you! Katie Costello, RVT; CPDT-KA