Sit Means Sit Houston

We brought our dog, Doug to Sit Means Sit because he was having aggression issues with other dogs and aggressive play with us as a family. He also needed leash training. HP and Michael met us a his consultation and were nothing but kind and respectful. They showed us how a well trained dog can act. I signed up immediately and have had nothing but great experiences there. Mindy was our private trainer and she is super friendly great with Doug. All the staff have been wonderful and very responsive. HP has helped us tremendously. When Doug was having allergic issues he helped us with a different collar and tips that are non irritating. And when our remote stopped working, he loaned us HIS personal remote for his dog Kovu because they were out of remotes at the time and the delivery had not come in yet. He also remembers our names and makes a point of saying hello and asking about us even if he is not involved with our appointment that day. I would definitely recommend Sit Means Sit to all my family and friends.

PLEASE READ REVIEWS BEFORE SIGNING UP. I was blown away by the consultation and signed up bc the pitch was too good BUT take your time, research, READ THE REVIEWS. This place clearly has one star ratings due to a poor business owner not understanding business. He’s a great dog trainer I’m sure but base on the reviews, seems like he’s biting off more than he can chew. He’s rude and a money hungry person who can’t uphold his end of the bargain. His responses to my emails are rude and he has a tendency to manipulate the message. If you’re seeking training lessons, spare your fur baby and your money and go somewhere else. The owner doesn’t seem to have any respect for himself, fur babies or his staff.

Initially when I came in for a consultation with Toby back in February, was impressed with the things that could help Toby and his behavior. HP came and did a demo with Toby and another gentlemen came after and pitched us the different types of lesson we could move forward with. I forget his name but he almost looks like Patrick Dempsey. During the consultation, what MADE my boyfriend and I sign was the fact that Sit Means Sit offered a payment plan option that can be payed within a year, we just needed a $100 deposit to schedule the first appointment. I had a trip to Denver that approached in March and waited to pay that deposit after my trip. When it was paid, the girl I spoke to said I was all set and I would get an email regarding an appointment confirmation and receipt for my payment. When I returned, that’s when COVID came about and lockdown was placed and I cancelled the appointment with concern about COVID. Today when I dropped off Toby for his lesson. Someone mentioned about payment that needed to be collected and I asked what it was about because I elected to do the 1 year payment plan and if I could push the payment back, the guy said yes and took Toby and said someone will speak with me about it when I pick Toby up. Well, my boyfriend and I picked up Toby, went through the lesson that he learned and I asked about the payment and what it was about. HP, said firmly that the payment cannot be pushed back and you guys were no longer doing a year payment plan and that it was actually set up through SQUARE which they are no longer doing due to COVID. HP also mentioned that a link was “for sure” sent to me for me to sign up but no where was that previously mentioned to me in ANY emails nor in person during my consultation. HP did offer to do a two month payment plan but it was short notice considering the fact that we were initially offered a YEAR to then now, two months. HP also said it was awhile and no payment has been made yet and well, of course, again we chose to do a payment plan AND why would I start paying when training hasn’t even started yet? HP swore that he mentioned it and HE was the one who met with us, in which he did, however it was just for the training techniques with Toby but he did not go over any financials with my boyfriend and I. It was the other gentlemen who looks like Patrick Dempsey (I seriously apologize for not remembering his name). HP then said for now, we can cancel the future appointments, took the e-collar back and we awkwardly walked out. I am honestly extremely disappointed how the situation was handled. I am trying to understand from a business standpoint that we have to pay, which I have every intent of doing however, it was never communicated about the SQUARE link that was never emailed was no longer valid, if you offer some type of deal or payment option to someone back in February, I believe it should be honored. HP offered to refund me my deposit but after I sent him the email typed above ^^, HE responded twisting my words and then said he refunded my deposit of $100 but applied to his staff that trained Toby (my dog) for the day. Im not even upset about the $100, I already assumed it was non-refundable and after the lesson I got, I truly think his staff deserves it but dont say you're gonna refund it when you're not. I feel sorry for his staff who have to put up with him. ANYWAY, I found alternative training lessons that have BETTER reviews and cost way less. Alternative Dog Training LESSONS: 1. K9 Off Leash 2. Peace, Love, Dogs