Very disappointed with them. They came so highly recommended by co-workers and friends. I sent them an email and registered an appointment on their website. The head trainer called and we spoke of a while a week before our first appointment. Seemed so promising. We confirmed the …Read full reviewClose full review
Very disappointed with them. They came so highly recommended by co-workers and friends. I sent them an email and registered an appointment on their website. The head trainer called and we spoke of a while a week before our first appointment. Seemed so promising. We confirmed the appointment twice. Took me an hour and half to get to their facility. When I arrived I was greeted by 2 junior trainers who both seemed confused on why I was there. I said I had an appointment with the head trainer Cortney. They both looked at eachother confused and said they had no appointments for that day. I said yes, I had one and showed them my confirmed appointment as well as said I had spoken with Cortney about my appointment. One of the junior trainers went inside for something, then came out and said Cortney was not in town. I was very confused as to why I had a confirmed appointment and was not called about a cancellation. They said that they called Cortney and said they could offer a reschedule or a free lesson with one of the juniors. I was already upset at this point, but since I drove this far I figured I would try training with one of the jr trainers. I was very upset with the lesson. They tried teaching my pup way too much in one lesson. He was clearly getting frustrated and upset. They didn’t try to listen to me. They fed him about a 4 in stack of salami which upset his stomach that night. And didn’t bother to offer him water when he was clearly hot in the sun and panting. What further upset me was that the owner/head trainer never bothered to reach out to me for an apology or anything. I am very unhappy with them and will be looking for a new trainer. From my experience, I cannot say I would recommend them to anyone.
