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I think they could improve on their communication. I was trying to get my dog training for MONTHS. I understand there is a first come first serve basis. But when I have been trying to get him scheduled and was failed to do so because there system PAYPAL kept throwing me an error. I called my bank and was told no issues had taken place. It hasn’t even been ran by pay pal. I then contacted JENZI about the issue. She stated there weren’t any issues with pay pal either ? Proceeded to say I could use Zelle but then NEVER sent me a place to send it. She didn’t even try to contact me again about this issue. She just books her spots up with the first customer that breaks out the money. It is not my fault when you guys don’t have efficient forms of payment in place. I reached out to her twice and then she responds giving me recommendations and that she is booked until may. She has had no regards to me or my dog. So if you’re working with a client but then you happen to come across another one...(that had no issues with their form of payment....) So I get side railed...? Okay. I’ll take my business elsewhere. My dog is a little over a year now and I’ve been trying to get him trained since 6 months. I’ve waisted enough of my time with this “company” I suggest you don’t do the same. Maybe her training capabilities are fantastic. Who knows.

I couldn’t be happier with the training and support I received from Jenzi at Great Expectations K9 Training. From the beginning Jenzi provided exceptional communication. Jenzi listened to what I needed from my service dog, my unique health situation and gave me realistic expectations for what she could do to meet those needs. She also told me what I could reasonably expect from Mercy. She provided daily updates and encouraged me to voice any questions or concerns throughout. When it came time for training in a public, Jenzi went to a place very similar to where I work so she could see any issues that may arise once Mercy is ready for PA work. In training me to work with Mercy, Jenzi was very patient and made sure I completely understood. She gave the background on why she used particular methods. My relationship with Mercy and the rest of my pack has completely changed. Now that I know how important a dog’s calm mindset is, we are all much calmer. I understand how to meet Mercy’s needs so that she can work to meet my needs. Jenzi has provided excellent support since we brought Mercy home. Mercy’s “Go Home Plan” is exceptionally detailed and tailored to my circumstances. I look forward to our follow-up sessions and I am confident as I continue down the best path for Mercy.

My entire experience with Jenzi has been nothing less than phenomenal. I was needing helping with my service dog after had a few incidents resulting in fear based reactivity. Jenzi was able to analyze all of Lunas behavior, noticing that she was actually noise sensitive to the environments that had her biggest triggers. I’m now able to communicate in the most effective way possible with my dog the way SHE communicates, along with having a life long helper in the process of dog training. Jenzi was more than willing to answer any and all questions I had, along with keeping me updated throughout the entire process. Luna was unsure of people and I honestly didn’t expect her to trust Jenzi right away, but she instantly did! I would never had seen such drastic changes with any other trainer. (And trust me. We tried a few) I’m extremely appreciative of Jenzi and all the work she put in to have my happy and balanced dog back.

I am so grateful my husband and I decided to send our boxer puppy, Luna, to Jenzi's three week board and train! Our biggest concerns with Luna were her on-leash pulling, noise sensitivity and over-excitability. With a new baby joining our family in January, we wanted to make sure Luna had the proper tools to be a great family dog. After her three weeks with Jenzi, she is finally enjoyable to take on walks! She is (and probably always will be) sensitive to loud noises but now we have the tools to help her work through it. We are continuing to follow Jenzi's post-training game plan for Luna to help build our communication with her inside and outside of the house. Overall, Jenzi gave us the confidence and tools to positively influence Luna's behavior and she helped Luna find a more balanced mindset! Although I was hesitant to send Luna away for three weeks, it was the best investment for our future with her. Thank you, Jenzi!

I can't recommend Jenzi enough. I needed help with my service dog, Ziva, who had become reactive to dogs following a dog attack, and after no progress with other trainers, I was really considering washing her from work. I decided to do a lesson with Jenzi, and I'm so glad I did. She not only taught me what to do, but also explained why we were doing it, and did so without being condescending. We've already made lots of progress since our lesson about a month ago, and I'm no longer worried about retiring my service dog. The bond between Ziva and I is stronger than ever; I'm so thankful that she is able to continue to work.