Flippin' Pawsome Dog Training & Care

I enrolled my dog for a board and train in November due to reactivity with house guests and resource guarding when it came to other people coming close to me at home, community, and overall everywhere in general. Me being a hands-on dog owner and letting her live with somebody temporarily whom I had never met was a hard decision but ultimately, it was a way to ensure safety of others and better that she would trained in a house, rather than a facility where she would have been caged and alone/scared overnight. While I do appreciate the training that Jackie provided for her during her stay, and the positive improvements that I have seen since she returned home, I am giving one star due to the continuous lack of communication and follow through. At the onset of the contract and stay, it was promised that I would get updates every 2-3 days. I never received any. I was always the one reaching out for communication after waiting passed the promised period, so as not to be a nuisance. I was given reports, but still feel that it was not my responsibility as the client to be the only one to follow up with what was promised to them. I tried giving the benefit of the doubt as I am sure holidays are a busy time in her line of work. However, I am writing this review due to another lack of communication. In the contract, there was a promise of 2 post private lessons to teach me how to work with my dog to be used within 6 months. I was told to reach out once I conditioned her to the muzzle. Well I did, and have tried reaching out via texts, phone calls, and social media 5 times within the past month, to which I have received no response AGAIN! As I have a job with a client pool as well, I understand that an occasional call/text can go forgotten. However, I make a note to remember to respond after 1 forgotten attempt as clients depend on the service they are being provided. The contract was paid in full at the time of arrangement so not responding to fulfill her end is unacceptable, poor business practice, and I'm no longer giving the benefit of the doubt. THIS IS THE 2ND TIME AND I PAID FOR SERVICES WHICH I HAVE NOT RECEIVED. Between friends, her groomer, and her vet, I was able to make sure the muzzle I got for her was fitted properly but that is not their job to do what somebody else WHO WAS PAID should have been doing. So basically, if you are looking for a "quick fix" for your dog and just want to give them to somebody for them to be behaved for you, then fine, go here. However, if you are a hands-on owner who wants to be involved with your dog's training and want the full amount of services that you were charged for, go somewhere else! My family even said, "why would she bother calling you back, she got her money already?" I try to be kinder than that, but beginning to think they are right.

Honestly if I could give Jackie more than 5 stars I would. Definitely a 10/10 trainer. When I went to Jackie I was nervous about going to a new trainer for my dog Remi after the last one I went rob wasn’t that great, I saw none of the changes I was promised to see in him with that trainer. During my phone consult Jackie put my mind at ease and we talked about a game plan. I decided that I was going to send my dog for a board and train with her, and it was the best choice I could have made. She promised me results and boy did she deliver. She treats her client dogs like her own, and does an amazing job at keeping the owners up to date on everything. She’s definitely a no nonsense trainer and will tell you what you need to hear. She gives amazing support and advice through out everything. Jackie did such an amazing job with my dog that she’s one of the very few people I trust when I need to go out of town and have my dog watched.

TO ALL DOG OWNERS WHO TRULY LOVE THEIR FURBABY, PLEASE THINK TWICE BEFORE TRUSTING OR SUPPORTING THIS UNETHICAL "DOG TRAINER" AND BUSINESS. I ordered a collar training accessory from Jackie (business owner and alleged "dog trainer") 2 months ago and never received a shipping track number. I was a little skeptical about that at first but gave this business the benefit of the doubt because she was a dog trainer, and dog trainers are supposed to be ethical and honest ... right? Well, 2 months later and I still have not received my product or heard from Jackie. I emailed and called multiple times to get the status of my product as well as finally to ask for a refund but never received any response. I finally found her facebook and messaged her directly on there. She responded immediately by accident (not knowing I was the upset customer who has been trying to reach out to her) and said "Hi". However, after I sent my message regarding the issue of not receiving my product, she said "I will look into it tomorrow" and then proceeded to BLOCKING ME! If it was truly an issue with shipping, she would have kept her word and really looked into the issue. It was definitely a red flag when she not only ignored my phone calls and emails, but also now BLOCKED ME on social media so that I could not warn others of her scam. She never attempted to refund me back the money. I had to call my credit card and dispute the charges, which was a headache. JACKIE --- IF YOU CANNOT HOLD YOURSELF UP WITH INTEGRITY AND HONESTY IN RUNNING A BUSINESS, HOW CAN OTHER DOG OWNERS TRUST YOU WITH THEIR OWN FURBABY. I honestly love my dog and was just hoping to buy some dog training accessory for him through your website. However, how can I ever trust someone like you to even touch or come near my dog (let alone train him) if you are going to not only scam others but also completely block them instead of simply addressing the issue or refunding their money back. TO ME, IT'S NOT ABOUT THE AMOUNT OF MONEY THAT I WAS SCAMMED-- THE WAY YOU HANDLED THIS SITUATION WAS VERY DISTASTEFUL, DISHONEST, AND FAILED IN ALL ASPECTS OF HUMAN DECENCY. I truly hope no other dog owners has to be subjected to your unethical ways of managing a business. There are so many other dog trainers out there who are honest and treat their clients with integrity and respect--do yourself and your pup a favor and seek out those types of dog trainers who deserve to train your pups! Jackie clearly only cares about earning however much money she can make through selectively scamming her clients.