FirstBark
Jess was incredible. Reina, who I genuinely thought was untrainable at times, came back a completely different dog. We did a few in home sessions with Jess before boarding and I would 10/10 recommend doing that. Reina is a Xolo, which in my opinion is one of the harder breeds to …Read full reviewClose full review
Jess was incredible. Reina, who I genuinely thought was untrainable at times, came back a completely different dog. We did a few in home sessions with Jess before boarding and I would 10/10 recommend doing that. Reina is a Xolo, which in my opinion is one of the harder breeds to train, and Jess absolutely crushed it. She was confident, knowledgeable, and honestly just badass at what she does. She made this experience worth it for us. My only complaints are around policies with ownership, not the training itself. First, they tell you to wait until 3 days before boarding/training to do the fecal sample. I would strongly recommend getting one done well in advance and then repeating it closer to the stay if needed, especially if you’re someone who takes your dog to the dog park often. It saves a lot of stress if anything comes up unexpectedly. Second, the refund policy is very strict. Any time we needed flexibility, it was eventually approved, but the first response was usually offering account credit instead of a refund. Considering the amount of money being invested, that didn’t make me feel very comfortable. Overall, Jess did an amazing job and I’m extremely grateful for the work she did with Reina. My advice is just to read the contract carefully and don’t book anything unless you’re 100% sure you’ll need it or have already run any questions and your exact scenario by the owners. We have an older dog with health issues that they ultimately were not able to accommodate after we had already booked, and if we had discussed everything beforehand, we likely could have avoided having to go through the refund process.