Canine Solutions Dallas

So, we found a five week old puppy (presumably dumped) in our storm drain. As it turns out, he is going to be a BIG handsome boy and needed more training than this pushover mama could provide. My biggest obstacle in finding board and train was home based training, not an outdoor kennel and run that is the norm for big dog programs. Rufus likes air conditioning, DogTV channel, butt massages, and ice from the ice machine. Let me tell you, I am damn near impossible to impress, but I had no worries handing my 7 month old, 70 pound baby boy over to Canine Solutions of Dallas. The home environment, their service dog/co-trainer Charlie, the positive reinforcement training, and many other factors, helped me make that first call. Rufus is a very well behaved ladies man (gonna get robbed blind if the burglar is a female) who goes everywhere with us now that we are retired and traveling in our airstream most of the time. A little older,and weighing in at 80 pounds, he is wonderful with commands both on and off leash. He crouches/down position/crawl when smaller dogs are nearby to get down on their level/make friends. He is an absolute hit at every truck stop, restaurant, RV park, and retail establishment. Yesterday at the Flora-Bama, he made friends with a table full of retired Army Rangers. I think he might run for mayor, and we owe it all to Keisha, Valerie, and Charlie.

They are quick to respond or return your calls was my first good impression, but most of all, I love how passionate they are about helping the pups and their families! Our Cookie is on a journey to become my 5 year old autistic son's service dog. She just completed her Canine Good Citizen certificate and will continue to become service dog certified!! Valerie and Keisha are amazing and I love how reasonable they are to achieve this major goal for my family! Everybody else would not train my pup because my son is too young but this is critical to have this grand help for his safety and Valerie and Keisha had no problem stepping in for us!!

I have never written a bad review. I’m a positive person and have only done positive reviews. I’m compelled in this case since I am a dog lover and dedicated believer in fairness. For the two sessions with Valerie, she had some good ideas. The problems are with their business practices which are for the benefit of Canine Solutions Dallas only. The client is secondary at best. If you live in Rockwall classes are only on Friday afternoons even though they live in Rockwall, no exceptions. I could have dealt with that. The procedure is that they will set a time for your session the Wednesday before at best, but more likely Thursday for the next day. Once they had my money for five sessions, the client, me in this case had to text them to find out any information. Canine Solutions reverted to only communicating by text to me. None of my calls were answered. The class time was never the same time so it’s hard to plan your day. Canine Solutions schedules the meeting to fit their schedule. Which again I could work around if it didn’t change every session. I was told at the end of my first session that the next training would be at my house. The day before the second session I was told to change it to Lowes. I sat in my car 20 minutes at Lowe’s waiting and wondering where they were. I called, texted and no answer. I was leaving when I saw Valerie walking to the front door. I was told at the end of the second session that the next training would take place at my house. It was changed. On Wednesday, by text, Keisha informed me my third Friday session was to be at their house. I professed that Valerie told me the training would be at my house for this session. Keisha told me I must come to them and that Canine Solutions would not be coming to our house. I asked what we would be working on and never got an answer. From my point of view, it seems that Valerie, our trainer makes appointments and plans. Keisha then changes those plans prior to the appointment. I got a text a little over an hour prior to Friday’s session start time saying it is canceled. At that point I canceled the remaining 3 sessions since it was not working out for either of us. Keisha agreed it was not working out and understood. This is when Keisha texted their cancellation policy states there would be no refund per their website. I did not find them off their website. I was never told about their cancellation policy. I was never given a copy of it or signed anything in writing. Keisha texted she would make an exception but would still charge me for another session at the full price rate and they would give me $100 back. I stated they owed me $225 since I was never told or given a copy of any cancellation policy. I told her in the future she might want to disclose this information to the client in the beginning by giving out a copy of their cancellation policy. The only business item ever discussed with Keisha was the per session rate or you can prepay for 5 session for a cost break. They do not take credit cards or checks. They want payment in cash, Zelle or Venmo. I was now texted that since I wanted the $225 owed to me that they would be refunding $0. I have three sessions left that I can use in the next 5 months.