ZR

I took my dog there, and he immediately got contagious diahreah after drinking out of their water bowl, which he then passed on to both my other dogs. After an expensive vet bill, I asked for a refund of the lessons I purchased since I can't afford the risk of it happening again and they said no. I am really disappointed - and out a lot of money for the package of lessons I purchased. As a new business that i was more than happy to support by buying some lessons at their grand opening, you would think they would understand and provide a refund, especially since I never asked them to pay for my vet bills. *** since the owner responded I'll leave this last note saying I hope they enjoy the $400 balance on my account which they know they could return. They now say I should give them my vet notes.... but still won't give me my money back - so thats not happening. I never even asked for them to pay my vet bills - I just wanted to cancel this membership to minimize any additional risk to my pets. I'm sure plenty of pets going there are having no issues, and I wish we could have continued to go there because my dogs really enjoyed the agility and I'm sure we would have learned a lot from the training, but I hope by leaving this review people will see that they are more concerned with keeping my money and don't care that I had weeks of dealing with diahreah passing through the pets in my household from going to their facility. If nothing else that $400 from my unusable membership would balance out the fecal, bloodwork and fluids I had to pay for. It's a shame because I am all for any facility that works with dogs, I support small businesses, but people should be aware that if their dog gets sick there is absolutely zero recourse - and a little customer service really could have gone a long way.

I enrolled my Giant Schnauzer for agility.for 2 periods .. (some 7-800$) But they lost me for .. 14$ !! Bought a silicone Bowl that at second time I unfolderd it ripped. Was clearly defective. ! I showed the situation and the lady at desk came with the worts excuses or reasons not to reimbourse ! When I told her that I would not renew for classes for that she answered : Well .. have a nice day, in very agressive way. I hope Zoom Room finds more customer oriented employees. Because she is extremely rude when talking with customers and with a real attitude !

We adopted a young Golden Retriever from a rescue group. She was a former breeder mom. In an attempt to give her her BEST life ever, we wanted to find a safe place with good instructors to take her through obedience training. After doing a diligent search, we found ZOOM ROOM in Margate. BEAUTIFUL facility, immaculate, a/c!, SMART and PATIENT trainers here. We bought the commitment package. So far Rose has graduated from basic obedience and is moving on to advanced. She also participates in agility training. Very afraid at first, now she gets the "zoomies" when she knows she is going to agility. We just added the "tricks" class to her repertoire. We don't know who is more pleased, Rose our Golden, or her VERY proud, happy parents. Your dog deserves ZOOM ROOM. Check them out....

Today my 4year old small dog whisky had his first training session. I was worried about how things would go since whisky has many behavioral issues including dog reactivity, resource guarding, and in general is very fearful. Zoom room was very open to working with him and we agreed private lessons would be the best for him. Immediately upon entering zoom room, it was a calm environment. No other dogs in the building. They worked on his confidence from the moment we stepped into the training area. Everyone in the facility was great. He was able to learn to sit, climb ramps, walk beside me rather than in between my legs. When they brought out the fake dog to start working on his reactivity he was so invested in his training that he didn’t notice the other dog for quite a while! Once he finally did react, they were quick on instructing me how to redirect his attention and focus onto myself as they removed the fake dog from the room. When our session ended and the next dog arrived for their appt, they made sure to coordinate us so we would walk in and out through different doors to avoid interaction. Overall, I’m so proud of whisky! I couldn’t have expected anything better. I definitely recommend Coral Springs zoom room for training even if you have dogs with some behavioral issues.