Zoom Room Dog Training

Monday Aug 11: After signing up for an orientation, I arrive with the puppy and purchase a 7 month pass (including up to 20 classes and 2 private trainings) for $697 Sunday Aug 17: I attended my only class that morning with the puppy. I later decide I am not a puppy person and work towards re-homing him Last week of August: I went to the zoom room to tell a woman employee at the front counter I am trying to re-home the puppy and am looking to either: receive a partial refund, give my paid lessons to the new puppy owner, or give them away to other customers. Wed September 3: Go to the Zoom Room and spoke directly with owner Marc Scholz about a refund because I had just returned the puppy to the shelter. He said he was glad I came in, and gave me his business card (with personal cell # written on it). He inferred that corporate would have a problem, but that he had helped out with refunds before in similar situations. He said he would make a note to start the process. Tuesday Sep 9: After a week of silence, I called his cell #, which was not a working phone number. I left a voice message @South Austin Zoom Room at 12:14 pm. I emailed Marc's Zoom Room email at 12:22 pm. Thursday Sep 11: I sent an email @ 11:16 am to Zoom Room South Austin requesting a pro-rated refund. As of today Sep 17 @10:03 am, I have received zero response from anyone at Zoom Room South Austin.