Westinn Kennels - Everything Under One Woof

I’m going to be honest. We were unsure if it was a good idea to try and board our dog again. We have had bad experiences with other places in the past and know that our dog can be harder to work with. We brought her to Westin ahead of this booking, toured the facility and asked a lot of questions before making the decision to book for a quick weekend trip. We dropped her off, had everything completed beforehand online, answered medical and behavioral questions upon check in, they took her own harness and leash off and she went back no problems. We were not allowed to leave any familiar items such as her own bed or blankets. Thursday night and Friday night were fine from what I was told but Saturday morning I got the call I was worried about, that her behavior was changing and that she bit a worker when trying to get her in or out of a room or take her leash off. I never want to hear that my dog hurts someone or another dog so I wanted to make sure they were ok or what we needed to do. I was told nothing at that point and we went over if there had been any changes or something different some to the dog to cause a change since there were no issues up to this point. I was told no again and we went over other things to try but if it was not helping to call me back and we would come get her immediately. A few hours go by and I get another call that nothing has changed and while the dog was welcome to stay for the night reserved no one would be handling her except for a manager as needed. I said we would be there as soon as possible to get her. When we got there I apologized again for their employee being hurt, paid for the time she was there went over a few additional details which included how stressed out she became, how much she drooled all over herself, why her mouth was bleeding because she was “attacking the gate” we took her home. When we got home and began to examine her more closely we were shocked to find her chin and neck rubbed raw with what looks like rope burns. Now I don’t know for sure what happened but if this is any indication of what happened to make my dog lash out at your employees because you dragged her around with a rope leash on her neck for the weekend then shame on you and your facility. She sure didn’t come in Ike this and I highly doubt that much drool caused this much damage in a day. We will be taking her to our vet and she what they have to say then you will be hearing from us with the cost! DON’T LET THEM BOARD YOUR DOGS!

Had my pup stay over the weekend. I think the staff are friendly but I feel it depends on the dog as the procedures are set. Also the rope collars and the wet of the kennel cleaning resulted in my dog having troublesome spots around her neck. Also if you have an anxious dog this is not the place for you. The kennels have open wire doors so it can be intimidating for dogs of this nature. When you have a working kennel with many dogs being safely moved in and out it’s difficult to wait on anxious dogs so they get collared when placed into their space. As you can imagine some dogs do not being tugged and pulled by the collar so they will snap. This although I feel the staff do their best didn’t work out for my dog.

I’m going to be one of those karen’s and say if I could give negative stars, I would. I had a booking for 5 days for my dog. I called 6 days before my scheduled drop off to ensure everything was good, whether it be shots needed or just filling out one of their consent forms. The staff member that I spoke to ensured that my dog was completely good and there would be no issues at drop off. I even double checked on that same phone call just incase she happened to miss something, she still ensured that my dog was ready for drop off. My dog was supposed to be dropped off tomorrow morning at 8:05am. Today, at 5:30pm, I received a call from the staff trying to do a precheck in, the receptionist was wonderful, super nice. The issue started when she told me my dogs shots actually weren’t good her to be dropped off in 15 hours. That’s right, 15 hours. Obviously, I questioned it, since a different staff member told me the shots were good and up to date. As soon as I questioned it, she instantly gets her manager on the phone. When her manager gets on the phone, she just keeps telling me “she empathizes with me and understands my frustrations” but if I don’t get the shot within 15 hours my dog cannot be dropped off. Obviously I’m not going to be able to get my dog her shot within 15 hours, as everything closed 30 minutes after they called me, and I was still at work, but also nothing opens until 8am, her drop off time. After a couple more questions, including why couldn’t they of given me atleast 24 hours notice, the “manager” tells me there’s nothing they can do because “the receptionists do more than just make phone calls”. Basically, don’t trust the staff to ensure your animal is able to be boarded, figure it out yourself or you’ll end up in my situation, nowhere for my dog to go when I leave in 13 hours for the rest of the week.