Two Tails Dog Training

Hi Judith,<br><br>We have seen the negative review you posted on Google about our small, locally owned family business. While you may not agree with our policy on consultation fees - which are very common in this industry, it is disappointing and unfair to see such a vindictive review, especially knowing that you also are a small business owner. <br><br>Our consultation fees are necessary to maintain the quality of our services, and this policy is clearly communicated to all our customers. Negative reviews based on a disagreement over a well-defined policy can cause undue harm to our business. <br><br>We urge you to reconsider your review, and we are open to discussing any specific concerns you may have directly. Your cooperation in this matter would be greatly appreciated.<br>

Hi David, <br><br>We appreciate your feedback, and we're genuinely sorry to hear that your experience fell short of your expectations. Ensuring the health and safety of the pets in our care is our utmost priority, and we take every measure to adhere precisely to the medication instructions provided by your veterinarian.<br><br>We want to clarify that we diligently administered the medication as prescribed by your veterinarian. However, it's important to note that additional instructions or discussions were not communicated to us until after your pet's stay had concluded.<br><br>Clear communication is crucial, particularly when it comes to your pet's well-being. In the future, we will make every effort to ensure that any supplementary information or post-care instructions are communicated clearly and preferably in writing, prior to the stay, to ensure you and your veterinarian are fully informed and confident in the treatment plan.<br><br>We regret any misunderstanding and sincerely apologize for any inconvenience this may have caused. Your satisfaction and the well-being of your pet are of paramount importance to us.<br><br>Please feel free to reach out to us directly if you have any further concerns or would like to discuss this matter further. We value your feedback and the opportunity to address any issues you may have.<br><br>Warm regards,<br><br>Anthony

Thank you!

Thank you!