TK-9 Academy

This place has gone down hill since the ownership changed. It seems like they are just hiring any one off the street. My dog had no problem here for years and I went to book a new boarding for him, it got approved and then a week later they sent me an email saying they are cancelling because they don't feel comfortable with my dog. I called and the front desk person proceeded to tell me these issues they were having. No one told me any of this before I asked to speak to the assistant manager (I believe her name is Michelle) and she hung up in my face twice. I didn't call her out her name or insult her but I did have an upset tone. she felt the need to hang up in my face twice. That woman needs to learn how to speak to people but I doubt they are going to do anything about it. I have asked to speak with a manager multiple times with no response. just "she will be in later" / "she just stepped away" When I look at the other reviews I am seeing a pattern of bad customer service. If you love your dog do not take them here.