Originally had 5-star rating but changing my review. I knew Jennifer (the owner) for almost 4 years and had a great relationship. She was my dogs trainer when he was a puppy. Then didn’t see her for 2-3 years until I started utilizing her dog walking/play&train services. She abr…Read full reviewClose full review
Originally had 5-star rating but changing my review. I knew Jennifer (the owner) for almost 4 years and had a great relationship. She was my dogs trainer when he was a puppy. Then didn’t see her for 2-3 years until I started utilizing her dog walking/play&train services. She abruptly said she is stopping her walking business and stated she would refund money back for those who have bought packaged walks. She refunded me a very small amount randomly on paypal (that I never use) so she never even checked in on how we want refunds. Paypal also has a fee so I am incurring that on my end. Additionally, i had recently bought a play+train package and a walking package before I knew she was going to halt her business and have receipts that I have a good number of sessions left. I reached out to her asking for a breakdown of my refund and she has been ignoring me eversince. I texted her and it shows “read” for all messages and in the past she has always replied back to me. I am not only disappointed in the lack of communication, but how she has destroyed nearly 4 years of a good working relationship where I have also referred friends over to her. She basically ghosted me so she doesn’t have to give me a refund. Would reconsider utilizing her services as she runs her business in this manner especially someone she has known/worked with for years.
