The Spot 4 Dogs

Horrible treatment of employees and customers. They do not value other people’s time and effort. Edit: The owner Jason called me an hour after posting a reply to my comment. Called me entitled because I was upset my time was disrespected and they failed to follow through with our prescheduled appointment call. Also told me he was going to report my comment to google to get it removed. Zero accountability and complete lack of respect for other people’s time.

I am not one to go leave bad reviews, but this was the worst experience I have ever had at a “professional” workplace. This place is FAR from professional. I scheduled a consultation appointment to help my dog who has very bad anxiety. I drove 45 minutes to get there and was told to go wait in a building by myself with my dog. We were in this building waiting for 30 minutes and to make it even better there was a pit bull in a cage non stop crying and barking the whole time we were in there causing my dog who already has anxiety problems to cry and freak out. After 30 minutes of waiting I walked back to a building with the only person in sight and was informed the trainer was still 20 minutes away (keep in mind i got there at 1 and the trainer wasn’t supposed to arrive until 1:50 without informing me of anything). This place is the farthest from dependable and has no care for other people’s time in no way would i ever suggest going here this is the worst and most ridiculous experience i have had from a business. On a side note the groomer was a lovely and nice lady. She was very kind and understanding and actually felt bad that i just wasted over 2 hours of my time. The trainers not so much. ***To add on the messages i was sent about “confirming my appointment” only contained appointment details, address, link to reschedule, and a link to cancel. Not one word in any of the messages sent stated that I needed to confirm so maybe you should re-update the text you send out. Maybe Jason needs to learn to take some accountability instead of trying to say it’s my fault when not one message I was sent said I needed to confirm anything. Jason is a very very unprofessional guy, honestly the whole situation is embarrassing for him.

We took our Bluetick for help with leash pulling and reactivity. Unfortunately, this experience raised serious concerns about training quality, communication, and our dog’s overall well-being. At the initial consultation, we were instructed to bring our dog into a room where two large dogs were tethered on place and another was confined in a kennel. Immediately upon entering, our dog became so frightened that she defecated on the floor. We expressed concern that the presence of the dogs was overwhelming her. Only then were the dogs removed, and Jason commented that he could tell she was scared based on her body language. This made it clear how much confidence-building she truly needed. The consultation itself felt more like an interrogation than a collaborative discussion. The questioning style felt accusatory rather than supportive. We were initially interested in a board-and-train program, but Jason convinced us to do day training so we could “learn alongside her,” despite us explaining that we had a 16-day international trip planned. He proposed a hybrid program: day training twice per week leading up to our trip, followed by board-and-train while we were out of the country. Day training consisted of morning drop-offs and evening pick-ups. At pick-up, Jason spent no more than about 10 minutes reviewing what was worked on. For example, leash corrections were demonstrated once, we return-demonstrated, and that was the extent of the instruction. Some days, the only progress update was that she ran on a treadmill, which does not address leash manners, reactivity, or confidence-building. After many sessions, our dog would immediately drink an entire 32 oz cup of water in the car, which felt unusual. There were also scheduling issues. One training day was canceled due to a prior commitment, and a proposed alternative plan was never followed up on. During the second week of training, our dog developed severe diarrhea that progressed to bloody stool, requiring a vet visit. There was no change in her diet; the only difference was the treats being used during training. The vet diagnosed colon inflammation and prescribed probiotics. Despite repeated claims that her confidence was improving, her behavior suggested otherwise. She resisted drop-offs, had to be dragged out of the car, and began shaking uncontrollably during car rides—completely out of character for a dog who previously loved car rides and warmed up quickly to people. We were never offered a tour of the full facility. During the board-and-train portion, we clearly requested regular updates with texts, photos, or videos. We received no communication until we reached out after four days, at which point we received a two-sentence text. We then heard nothing for another six days. A promised video was never sent. Pickup coordination was disorganized and concerning. Jason was out of state when we returned and unavailable to release our dog. Communication was delayed, and when we arrived for pickup, our dog was being bathed, raising concerns about her overnight conditions. He also mentioned running her through his neighborhood, which again did not address her behavioral needs. Once home, our dog drank an unusually large amount of water and appeared underweight. Shortly after, she developed thick yellow vaginal discharge and required another vet visit. Testing was negative for infection, but the vet diagnosed vaginosis and prescribed probiotics. Based on vet records, she lost a considerable amount of weight during training and appeared visibly emaciated. Because the training was not completed and we were forfeiting the “lifetime guarantee,” we requested a 25% refund. This request and our concerns were never acknowledged. We are still making payments through Affirm. After discussing everything with our veterinarian, we were advised not to return. This experience was heartbreaking and deeply disappointing. We strongly urge others to ask detailed questions, request a full facility tour, and carefully consider before trusting The Spot 4 Dogs with their dog.

I can’t say enough good things about this place! From the moment we walked in, we felt completely welcome. The trainers are incredibly knowledgeable, patient, and clearly passionate about what they do. Our dog had some behavioral issues that we struggled with for months, but after just a few sessions, we started seeing real progress. They also spent time educating me on how to reinforce everything at home, which made a huge difference. Thank to The Spot For Dogs myself and my dog are happier and more confident in public spaces.