The Pet Republic

This place is not just over-priced. Some of the trainers are downright disrespectful. Additionally, they seemingly hate small dogs, and treat your dog as a “problem” rather than meeting him where he is. The techniques do not work and they do not care-the trainers even said our dog could not be trained out of behaviors at the age of 6mos! We worked with another trainer and got our issues fixed in weeks. Take your money elsewhere… the look and vibe seem great online, but in person, this place is a hoax.

I bought the puppy preschool package for 4 training classes with my friend. On October 7 should have been my puppies 3rd session he became very ill the evening prior. My friend had already cancelled that day because of a conflict but I still had every intention to attend on that day. Upon calling the vet in the morning it was on the vets recommendation that my puppy not participate until he is seen to avoid possible spread of illness to other puppies. I contacted The Pet Republic that morning informing them that I needed to cancel because of illness and to have him rescheduled. To my dismay I was told that I wasn’t within the 12 hour cancellation window and would lose the session. Even after I provided a letter from the vet stating exactly the same facts, The Pet Republic remained firm to their 12 hour cancellation policy. As I expressed to The Pet Republic, even though I was happy with their services, I will not enroll in future training sessions because it is obvious to me that they do not put your pets health first nor do I feel comfortable that they can protect our pets from illness since owners are put in a position that they must bring in their sick puppy or lose their session. Very disappointed and all over $40. They just lost much more as I was planning future training enrollments. Not good business sense. My gym is a small business and charges more per session but certainly considers doctors recommendations and life’s circumstances that come our way and members do not get penalized for being sick even when it’s not within their cancellation policy.