The Dog Institute of Williamsburg

Elizabeth and the dog institute team, welcomed my dog Leo with open arms. Leo is a pandemic dog suffering from separation anxiety and we had previously worked with multiple other separation training programs with no luck. Elizabeth has been very hands on with Leo’s separation training and we have had incredible progress that we never thought we would see. We are forever indebted to Elizabeth and her training methods!

Bought a pack of puppy classes and group play sessions just before the pandemic hit, so we were only able to attend one class. The class was really helpful for 2 new pup parents who were looking to learn as much as possible. It was also nice to socialize our dog with other puppies and in a private setting as dog parks make us nervous. I’m not sure what kind of trainers they would consider themselves, but they seemed to be “positive only” (where you focus on only rewarding the positive behaviors). This is solely based on my observations and haven’t confirmed this with the school. I’m not suggesting that this is either good or bad, just sharing what my observation was for anyone that is curious. The reason I am giving 3 stars is because I have emailed Elizabeth twice without any reply as to the status of my class package, and aside from a class cancellation email in March 2020, I have not gotten any emails addressing the status of my package or if they’re open again or what I can do with my classes, if anything at this point, as my dog is 1 year+ now. I emailed the first time on Jan 12 2021 and the second on Jan 23 2021, and now a third time just now. Totally get these are tough times but very confused and frustrated by the lack of a reply altogether. **UPDATE** Elizabeth has since reached out and after a discussion, in realizing there wasn’t an opportunity to use the money towards anything at this time, refunded me for the payment for 7 of 8 classes that we did not use.