Tails 'n Training

Tails & Training came to me through recommendations in our community. I decided to board my 2 dogs there for the first time earlier this winter/spring time. They were boarding for 2 nights and an exact amount of food was portioned out and put in clearly marked bags with the feeding instructions for both dogs. Come the time to pick up; and most definitely to my surprise; there was still one full portion left in the bag for both dogs meaning one of the nights stays they were not fed. When I asked why there was still food in the care bag I sent at drop off, Rebecca herself went back to check with staff and comes back to tell me that my dogs refused food but says she will follow up and get back to me. NEVER and I mean never under any circumstances have either of my dogs refused food. Fast forward a few months later to this past weekend (July 8 to 9, 2023) and we decided to give this place another chance and chose to board our 2 dogs for the one night only while we were travelling across state. Upon entering the reception area, Rebecca was standing there. She then says "Arch & Beau right wasn't I supposed to call you back, anyways yes to confirm they refused their food". (All these months later and no follow up!!) To which I replied that is still absolutely not possible. Then she takes my dogs and quickly exits with them to the back of the facility. We arranged pick up time at booking and again sent the right amount of food for each of them for the one night. Pick up Sunday July 9 and again all the food I sent for the one night is still in the bag. The 2 employees working tell me that there are a lot of new people working there and that's why they weren't fed. Why is this place hiring employees that are unable to provide basic food and water needs to our pets while left in the care of the employees at this facility? What is going on here? There was another gentlemen there to pick up his dogs at the same time and he was shocked by their careless response. My pour dogs were fighting over the food in the overnight bag the moment we walked out of the facility last night, so unfortunately I cannot and will not accept that my dogs refused their food which is likely the response I will receive from them again. This is twice in a matter of months and I can assure you my dogs will never return to this facility.