Starmark Animal Behavior Center

We have used this facility for boarding several times. There were small mishaps everytime, we decided not to make a big deal of them. This month after a 2 week stay one of our dogs a 19 year old Chihuahua Terrier seemed weak and her bones were showing more. My written instructions were to make sure she had 3 meals a day and her canned food was marked to help with measuring. When at home she seemed to be starving, would not drink water, and very weak when walking. I took count of the unused food from the kennel and to my horror found she was only feed 1/2 the amount of food she should have been given. I took her to the veterinarian the next day and found she had lost 2#. She weighed 9.2# when she went in and 2 weeks later weighed 7.2# when I picked her up. This was significant weight loss for a very small old dog. At the doctors comprehesive testing was done, it was determined she took a turn for the worse. We lost her a few days before Thanksgiving. Yes, I called, went on their portal, emailed, left messages and no one ever tried to get in touch. Maybe this is ok for you to leave your animals for them to care for but I am not taking any more chances with my furbabies. Don't be fooled by the happy greetings at the kennel. Every time I called to check on my animals the office would not let me talk to the people working in the kennels and always "everything was just fine"! They lie and are unorganized, cut corners, don't follow instructions, and definitely can not handle special needs animals. They are obviously not well supervised. You will never see or hear from the owner, and it is to late now!