Something to Wag About, Inc.

So. I am not sure. Took my 4 month old Newfie/Aussie mix for a basic bath. It took 3 hours and minimal communication for his 45lbs self to get clean. No worries. A job well done is a job they can depend on in the future. That being said, they did not have any behavioral feedback for me when I picked him up which I thought was strange. He's a puppy. I'm SURE he grumbled or grumped about SOMETHING. The concerning part is that there is a HUGE section that is not made visible to the dog owners where it would appear as though all but the shaving occurs. But the part that took my 4 star review down to 3 stars may not even be their fault though I have found no other explanation. That same day, my dog started being aggressive to strangers and people he had met briefly before. This was not his first grooming experience away from me and previous to this, he LOVED strangers. It was like a switch was flipped. And the only thing that changed between the two behaviors was that grooming appointment where near nothing could be seen from the customer area and they had a lack of report to give on a puppy. It could all be happenstance. But I rarely find that to be the case in life.

Absolutely horrible customer service . Went with a friend to drop off their dog for a service and was met with nothing but rude behavior by what I would assume is the owner. Was looking forward to checking out the place with my friend as I am new to the area and have 3 dogs that could definitely use their services. Not now. How can you run a business where you are rude to your customers and possibly future customers. The staff looked soo annoyed that actually had to do their job and do what we as customers PAY THEM TO DO. So So sad it's a cute place ran by very ignorant people who obviously still have much to learn about running a business WILL NEVER RECOMMEND. STAY AWAY take your business elsewhere 👋👋

Our 60 lb Goldendoodle has been groomed by Something to Wag About 2x this summer. We’re so thankful for the groomers as they try to meet our wishes and keep Mac happy with the relatively short time he’s there. Honestly, Mac seems to love pedicures and hair stylists almost as much as his human mother/sisters- his groomer today said he constantly wagged his tail! This is a place we want to bring our dogs as long as possible!!! Thank you!! We’ll see you next summer and hopefully before.

Absolutely horrible groomer. I took my beautiful long hair dog in for a groom, showed them pictures and deeply expressed I didn’t want it cut too short and they shaved him! I’ve been going here for several months now and they know that he doesn’t get shaved. Not only that but being a double coat dog it’s dangerous to shave them and the groomer should have known that. At a complete loss for words. Why on earth did they shave my beautiful husky mix Update: I was surprised to see a response from the owner on my review. I sent her a email when all this happened including pictures of my dog and what I showed the employee, the only response I personally got was a receipt showing my money was refunded, not a single word more. Her response to my comment is only to save face, and speaks volumes about character. My dogs photos are actually uploaded to their web portal, I did that when I first became a customer last year so they totally had access to the photos as well as a description of how he gets groomed, they just chose to ignore it and do whatever they wanted. **just so everyone understands*** His hair is normally 4-5 inches long and about 70% of which is black hair. Yes you read that right, black hair. They shaved him so close that it took his colors away. This wasn’t a small mistake or misunderstanding, it’s borderline abuse. And for it to happen to such an old dog at the end of his life (13) should be criminal