Shultz K9 Enforcement Inc

We brought our 4 month old wild puppy to Fritz for a 2 week board and train. Prior to bringing her in she was reactive and excitable to a point of complete frustration. We have two young boys with nonverbal autism, both on opposite ends of the spectrum and unfortunately for our puppy she was getting mixed feedback and inconsistent corrections which deepened the problem. We also have teams of therapists and analysts that are in and out of the house daily. To put it lightly, her maladaptive behaviors were taking a toll on everyone. After a detailed interview and intake, Fritz and his team took our unruly puppy and returned to me a calm, well mannered and affectionate pup. She had a moment after I picked her up today where she broke from her sit position next to me, quickly corrected herself and sat back down and looked to me for direction. At this point, she is barely 5 months old. She has come so far in such a short period. I am excited to continue training with her and to work with this team in the future.

I am going to leave my review as transparent and fair as possible. I will say my experience started very positive the staff was very accommodating and kind and knowledgeable. Max is an amazing trainer and the office secretary is efficient, kind, and we could not have asked for better. The negative experience came with an interaction with Fritz the owner. After I spent nearly $3,000 on training I came in for a follow up with Max. The time in between my last training session and the follow up was a few months. During that time I had reached out to their office via text and I had reached out to Max via social media regarding a dog that was looking for a home. It had nothing to do with training doing any type of business “on the side”. When I came in for the follow up that Fritz called and offered to me, he approached me mid session and kept repeating that “all business needs to go through the office” and was speaking to me as if I was his child implying that I was doing something shady behind his back by reaching out to a trainer via social media. First of all I like to think I’m ethical and would NEVER try and go behind anyone’s back at their business, especially when I was originally happy with the services I received. I merely reached out to the trainer to let him know I knew of a dog that was looking for a home because the trainer’s dog had recently passed away. I feel like the call to come in for a “free follow up” was a ruse or setup so he could confront me about trying to do business on the side. Sir, you already have my money, I offered Max the trainer a dog for himself personally, I have referred numerous people to your business, and for you to speak to me in such a demeaning and accusatory manner is uncalled for and frankly disrespectful. I will be sure to go back to every neighbor and friend I have referred as well as mine and my dogs combined 15,000 followers and ensure they do not patronize your business. You lost a client who originally was happy with the services and was going to sign up my second dog who I brought with me to the follow up session. Now I will be taking my business and referrals elsewhere to someone who knows how to treat and respect their clients and not speak to them as if they are your child! Update: This review resulted in multiple back to back phone calls from the business which were ignored and text messages threatening legal action along with pictures of the training agreement because they have a clause in their training agreement that says you cannot make “disparaging comments”. I had to block the telephone number and social media accounts to avoid further communications. This is my opinion and it shall stay that way. There is nothing disparaging about my review as it is how I feel I was treated. This review is my honest opinion and I will avoid doing further business with this company ever again. Update 2: It is now how many months after and I am still receiving communications and back to back phone calls from numbers listed as this company and they are being immediately sent to voicemail. My review of the services received from the trainer is positive. The conduct otherwise, not so much. I think it’s funny that I’m not the only one who had experiences of being spoken down to either. It’s a shame because there was so much potential.