Serenity K9

UPDATE: Thanks for your commercial on your security measures. I'd like to also share a commercial. First of all your voice mail does not work. The phone just rings with no answer. Also I purchased the Herm Sprenger Prong Collars for my pups and have been working with them several times per day. They are responding very well. Second we also purchased the Patpet e-collars but have not had to use them. Which means that your lack of people skills saved us between $1,800 - $5,000 depending on what untruth you neglected to try to earn. So money saved for us and money lost for you! I like that. I urge anyone seeking to train their dogs to make these two purchases on Amazon and try them first then for heaven's sake, if you still need help seek a trainer that can communicate with people. And Happy National Dog Day to everyone's furbabies!

I live less than 1 mile from the Serenity K9 facility. I tried to call their number aleast 10.times at various times and days of the week no one answered the phone for any of those calls. I stopped by their location twice and there were no humans or canines in sight either time. I still felt compelled to reach out so I filled out their online form and I did receive a text message reply and arranged a phone consultation for today. The appointed call did not happen so I text messaged to let Shelby (the person who made the appointment for Lauren). She replied with a text that they had a scheduling issue and asked to set another appointment for Sunday. That was not doable for us as we spend Sundays going to church and with family. Then Shelby texted a list of selection times for us. Now, I'll never know if this trainer will work and be wonderful for our dogs because I am frustrated and it is obvious to me that they do not like human interaction. Either that they do not want humans to see the condition of their facility. Some people like the technilogical type of communication. I'm old school and prefer face to face interaction. I don't really understand why one person can spend a good amount of time text messaging someone about why they can't pick up the phone and have an actual conversation. Makes no since to me. I don't understand why they even list a phone number on their website if human interaction is so repulsive to them. I don't understand why their gates are lock up during regular business hours. I wonder where the pups are and where they are locked up. I do however, completely understand security measures set to protect the canines so I get it. However that coupled with the other issues makes me aware that these trainers are not for us and our precious furbabies. I hope they get a public relations partner who can deal with customer service with humans.

We started with Serenity k-9 two years ago when George was 6 months old. I really thought there was no hope. He was so bad! LOL He stayed there 5 weeks and came back a totally different dog but with that same happy go lucky attitude. Now they have a boarding facility and only take dogs they have worked with which I think is very cool. He has boarded twice, and I have never felt more thankful that I didn't have worry about him being crated all day long. They reinforce training and they take them on field trips to reinforce training in public places. They also have a forever warranty so you can make an appointment, go back and they will help you with whatever it is you need to work on with your dog for FREE! George has been there now for one month because I had surgery and I could not physically take care of him for a while. I cannot wait to pick him up tomorrow! Let me just tell you Lauren and Shelby are the best. I'm so glad they are close to me so they can care for him if I need them to. 5 Stars!!!

I have never left a business review before but felt the need to do so. Our dog was sent to the basic training camp in January. She struggled with impulse control, nipping at my kids and separation anxiety. While she was away, I was sent about 20 short videos to watch so I would know what to do when she came home. As a busy mom who’s husband works a lot, I really tried to commit to watching and rewatching the videos so I would remember but somehow I missed a couple at the bottom of the list which were apparently the most important ones. When I picked her up, she was very dirty and more matted and I was told they had a groomer I could get her in with so I set up that appointment. 9 days after she came home, I received a “go home email” which had a list of all the commands and reminders about my part of the training. Everything was broken down and easy to read. I wish I had gotten that email around the time I had picked her up because it was so helpful. When they reached out to schedule my follow up, I politely expressed that I wish I had gotten that email and was told that if I had watched all the videos, it wouldn’t have been essential. I had not been doing the most crucial step to training, which was having my dog on command 100% of the time when she got home. I was worried that I messed everything up because she had slipped right back into her old habits. We scheduled my follow up regardless and I thought they would be able to get me back on track. Something came up for the day I had it scheduled and I reached out in advance to reschedule and never heard back, which I had not had issues with before, they had been very responsive. It felt like I was being punished for having a complaint. It was also $175 to have her groomed/shaved at their facility, something I’ve never paid more than $85 for at other groomers. At that point, I was really frustrated. I will say that training made her a dream to walk on a leash. That was the one good thing that came from the whole experience. Overall, I would not recommend this program for busy families with small children because it can be very overwhelming. Had I been able to fully commit and make training my top priority, it would have gone much better.

My chocolate lab went to Shelby and Lauren at 8 months old for Advanced training. He arrived a puppy full of energy and lacked manners with other dogs and people. He would jump on people, he didn’t come when we called him, he still had few accidents in the house, he wasn’t able to sit long enough for us to get his attention. 2 1/2 short weeks later, we got back a well mannered mature version of our puppy we sent. He was able to follow commands on and off his leash. He actually enjoyed paying attention waiting for his next command. We were able to take him to the ball field around adults and children without him jumping on them or pulling us to get to them. He also has not had any accidents in our house since he has returned home. He is well mannered around other dogs as well. We have been so grateful for Serenity K9 and have recommended them to many people we know who have also been just as please with their results.