FirstBark
Puppy play class was disorganized, unclear, and unprofessional. It's a part time business run by a trainer that only communicates by email & only at her convenience. There were no formal guidelines, or even a simple greeting, given before or during the class to explain its rules …Read full reviewClose full review
Puppy play class was disorganized, unclear, and unprofessional. It's a part time business run by a trainer that only communicates by email & only at her convenience. There were no formal guidelines, or even a simple greeting, given before or during the class to explain its rules and procedures. It's just one trainer for about a dozen puppies, and after observing your dog for a few seconds, if she sees something she doesn't like, she'll tell you to leave. Don't waste your time or money on on such an ameteur, bush-league operation. Go to Lollypop or Dog E. Woggy instead. There most certainly were not 2 trainers working. There was one trainer (you, the owner, Cindy) and your assistant Deborah. Deborah was never introduced as a trainer, co-trainer, or assistant trainer. Just "my assistant, Deborah." If she's a qualified, professional dog trainer, why didn't you introduce her as such? What formal, specialized training does she have? Did she also earn an SPCA certificate over 20 years ago, in 1999? Has she too continued to hone her (amateur) dog training skills through seminars & online forums, or working closely with world renowned chicken trainers? You need to look up "gregarious" in a dictionary, and my pup was absolutely not the largest dog in the class. You also need to admit openly that you most certainly did not spend 30 minutes working with my pup. He played with one puppy for about 2 minutes, and you told me to "take him out" because he was "bullying". I complied, taking my pup outside, and then back in to the waiting area where we sat for 15 minutes, with no subsequent attention or instruction from you or your ASSISTANT. All the while my pup is going absolutely bonkers having to sit behind a gate and watch other dogs play. After finally getting your ASSISTANT'S attention, Deborah said I could try bringing him back in, which I did, with the same results as prior: he played for 2 minutes with another dog, you said he was too aggressive and we should leave. And you honestly think that amounts to a 30 minute effort on your part?!? What a joke... You didn't explain anything about your training philosophy or methodology until after giving us the boot, when I expressed my frustrations, and all you had to say was, "Sorry, man." This information should be made far more transparent in your website content, and be directly stated to potential clients PRIOR to coming to class. If it's beneficial to observe the dog's size and style of play before they attend class, then make provisions to do that, for god's sake. Don't just go for the cash and have people waste their time coming to something they may not even be a good fit for, because you're too busy or distracted to provide a quality service to people who would pay good money for it.