Run Wild Dog Sports & Training Center

I left this review on yelp and leaving it here as well as I truly want new puppy owners to know the experience I recently had with this business after finding out that they have a completely different definition of “socialization” when it comes to their classes. If you are a new puppy owner looking for a class that also includes puppy/dog socializing skills then go elsewhere because this business does NOT offer socialization in that manner. Their website states “We will focus on engagement, relationship, socialization, and basic life skills.” As a new puppy owner it is safe to assume with that description that socialization skills with other dogs will also be covered, but as I found out 2 nights before the class started it is not. According to them they only focus on “engagement, environmental socialization, and other foundation skills”. I suggested that they update their description because it is very misleading if they are going off of what they told me is their dog sports prep community definition of socialization as "exposure to lots of things and establishing happy feelings to those things,". Being told that I need to do puppy/puppy socializing outside of the class with no real instruction or training as a new owner how would I know the proper way to introduce my puppy to other dogs, identify negative behavior with other puppies/dogs and steps on how to correct it? It’s surprising to me that they would even suggest that. I also recommended that they email the class information not 2 nights before but a week before so owners have the opportunity to cancel should they wish as they only have a 7 day cancellation policy. This is not ethical business practice to wait until the last minute to share these details. It’s a complete bait and switch. I asked for my refund 3 times given that I didn’t receive the details until the last minute and they completely disregarded my last request and I have yet to hear back from them. Very disappointed on how this was handled.

I signed up for puppy kindergarten and was very disappointed. First off - no directions when you arrive at this huge facility. I wandered around for 10-15 mins and found no one and no signs before stumbling upon the correct place. Puppy kindergarten consisted of standing in a 6x6 roped off area with no chairs for an hour not really moving. It seemed like they thought I should have known this but how could I given it was my first experience. I checked everything they sent me, which was a Google calendar event, no information provided. No handouts, no online course, no follow-up, no email, nothing. The trainer said she would email the class lesson - nothing. This was my first experience with this company and my last. I gave 1 star cause it is required, the second star was because I found a new trainer that is fabulous due to this experience. I would have given a third one if they would have reached out to see why I didn't return after paying $180. That says it all to me.