Ridgeside K9 Knoxville

We stand by the care and training provided during your dog’s stay. As previously stated, your payment was refunded in full minus the clearly outlined **non-refundable deposit** in your signed agreement. Merriam-Webster defines *nonrefundable* as “not subject to refunding or being refunded.” The deposit reserves a training space and secures scheduling, and it is retained regardless of completion or cancellation. This policy was acknowledged at enrollment. While a significant portion of your payment was made in cash, the refund was intentionally issued by check to ensure proper documentation and financial record of the transaction. Given the continued concerns raised during the program and the nature of our communications, we made the decision to end the training early and return your dog. A refund was processed at that time. This was done to bring the matter to a close in a timely and professional manner. There was not a single day your dog went without food. When a dog’s supply runs low, we confirm with the owner if they prefer to bring it in or if they would like us to purchase more. In this case, we purchased a bag to ensure continuity. Your dog was not kept “in a cage all the time,” and we do not use the methods described in this review. Our training dogs follow a structured daily rotation that includes individualized sessions, rest periods, outdoor time, enrichment, and daily treadmill exercise appropriate for the dog. During her stay, you received numerous photos of your dog being carried by staff members and playing with toys in a designated play area, which were acknowledged positively at the time. We have photos and video taken immediately prior to pickup on November 25 showing no visible eye concerns. The image referenced in this review is time-stamped November 27, two days after your dog returned home. At no point during her stay was your dog diagnosed with canine influenza. When mild respiratory symptoms are observed in the facility, we consult our veterinarian and follow appropriate guidance. As disclosed in our agreement, exposure to contagious illness is a known risk in any boarding or training environment. Your original review was posted under the name “Carol Jones,” the same name provided to the original trainer and originally shown on one of the submitted images. That review was later deleted and replaced with this one. We have retained screenshots documenting the use of that name in both the original review and photo submissions. Unfortunately, we are not able to attach photos or documentation in our reply as customers are able to do, but we maintain detailed records including photos, videos, recorded phone calls, and text message communications. We understand that illness in a pet is upsetting. However, the claims being made are not supported by the documented care and timeline of events. We wish you and your dog the best moving forward.

Thank you Susan! Glad you had a great experience with dog grooming at Ridgeside K9 Knoxville.

Thanks Shelby! We’re glad you enjoyed dog training at Ridgeside K9 Knoxville. We work hard to deliver top-tier dog training and it means a lot that you noticed. Looking forward to helping you again with dog training.

Thanks Kara! We’re glad you enjoyed dog grooming at Ridgeside K9 Knoxville. We work hard to deliver top-tier dog grooming and it means a lot that you noticed. Looking forward to helping you again with future dog grooming.

Thanks Denise! We’re glad you enjoyed Dog boarding with training at Ridgeside K9 Knoxville We work hard to deliver top-tier dog boarding and training and it means a lot that you noticed. Looking forward to helping you again with future dog boarding and training.