Redline Canine Training Center & Behavioral Consultation

(Trust me this will be worth the read) I had visited this facility with a friend of mine to first get a feel of what a turf rental would be like. After seeing the adorable facility and equipment I just knew I had to bring my dog there! That night I went home and booked a private turf rental for an hour the following day. The buisness owner, Lynne, called me and told me I would need a key fob to get into the builidng that would cost me fifty dollars and that I would have to pick it up from her home address. I felt very uncomfortable going to a strangers house to pickup a key fob for just an hour long session I had booked, and I did not have fifty additional dollars to spend on her buisness after spending the thirty-five on the turf rental alone. I asked Lynn over the phone if I would be able to borrow my friend's key fob for the one session, since I couldn't afford the deposit she told me about after already booking the rental. Lynne said she was fine with me borrowing the key fob, but when I got to the building the light would turn green on the lock, but the door would not open. I spent thirty minutes trying to get in and even tried to call Lynne, but she did not answer. I then messaged her with a video that clearly shows me not being able to get into the building. I have never expierenced such awful customer service in my life. She was extremely rude and refused to respond to my messages. After five days of giving her time to respond about me getting the refund I clearly deserved or another turf rental time, I contacted her again. She then told me I was bullying her and harassing her when I would ask her respectfully for a refund. I will never recomend this place to anyone ever again, which sucks since I could have seen myself going back often. Lynne clearly has no concept of customer service and I hope this expierence helps other people save their money.