Pups Dog Obedience Training

I got my dog for evaluation. She said (Kristen) we will schedule an appointment for next week. Then she texted saying she has no appointments available for the whole week. I gave her my available times for the following week which it were pretty flexible. I had no reply. I do not understand this behavior from a business. More importantly I stop looking for a dog trainer because I thought we already got one. The weeks pass and the dog gets bigger quickly. Training is important specially for us that are first time dog owners. P.S. I know that we are in 2021 but I even felt that maybe she do not want to train my dog because I am black. Probably not... we are in Maryland. But if you do not want to work with a client isn’t fair to say please find someone else?

I went to this trainer based off all the amazing reviews and I hope my experience was just a fluke. I set up a private evaluation for my working dog for fear based behavior. It was recommended to me to do the basic obedience class to help with confidence. I took the advice and signed up. At this point I had nothing but a lovely experience. I started the course and right away my dog was way too advanced for the obedience portion of the class. Dogs were learning to sit and lay down while my working dog was way past that. I kept hoping that Karen would give me more advanced skills to work on during this portion of class, especially since she had seen what my dog could do in the evaluation. By class 4 I knew I had to say something but I am not good at confrontation. At this point I am still having a good experience I'm just annoyed that this class was recommended to me when my dog was far to advanced for it. I reached out and voiced my concerns and this is when communication became difficult because it would take a long time to hear anything back via email. When I called I never got a reply either. She did try to work with me at first but I couldn't get ahold of her after a few emails. Turns out the fear based behavior I originally went to them with was just a normal fear phase my dog went through. How did a professional trainer not catch that? Basically everything I had concerns about literally just went away in the next month or so as she matured. Now I'm mad because I really raked together the $300+ to pay for this course based on THEIR recommendation. So now I have a dog with no issues but not because of their training. I didn't get my money's worth of training and I'm frustrated that they didn't try harder to reach out to me to apologize or resolve this situation. I did write a review on Facebook but was met with a paragraph+ of reasons the entire situation was my fault which is a really bad business practice in my book.