Pine Ranch Dog Training & Boarding

This was a terrible experience. I booked with Desi several months prior to leaving for a work trip. I had planned to have my puppy trained and boarded for the entirety of two trips and I would pick him up when I returned. Several weeks before the trip, I contacted Desi to let him know that I needed to adjust the dates and extend for several days. I reached out several times and the only response was by text saying "I got you covered." Several days before the trip I reached out again, Desi had misunderstood. Desi did not reach out to me to clear up the confusion, or confirm any date changes with me. Now I had to pay for and find another boarding company with only a few days notice. When I told him I wanted my money back, Desi was insistent that I "needed to cancel" my booking and that he was keeping 20% of the $1400 deposit. It has been almost 3 months since my dog was originally supposed to be boarded and 27 days since I agreed to letting him keep 20% of the deposit. I have received absolutely nothing back. In my opinion, this is not a real business. I have not been able to find any listings for them with the BBB. There is no virtually no communication after they take your money. I reached out again to advise that I had not received my refund, and I have gotten no response. I would describe this as one of the worst experiences I've ever had with a dog training company and I believe I was swindled.

Spent $2,400 to have my dog trained. And truthfully I’m not impressed. Teaches the dog a whole new “language” then you have to learn the words taught to your dog (still doesn’t listen) I was going to go with sit means sit but Desi convinced me otherwise saying they use e-collars and how that’s not good only to have the dog returned to me with Desi saying it would be a good idea to use an e-collar on him and that he could take him again for training on the e-collar for another $2,400. When if I had gone to sit means sit that would have been what was done in the first place. Do not recommend to anyone who doesn’t have disposable income and just want to throw their money away.

Desi seriously saved us. He took our super hyper puppy Rosie (who is a mix of several herding breeds), and returned her with every ounce of her personality, but somehow calm and in control. She no longer greets our young kids by jumping and knocking them over, she doesn’t nip and bite at them - honestly, it was the best money we EVER spent. Our stress levels have gone down immensely, and we get to enjoy our sweet girl. Even the kids have thanked us for sending her to “college” because they can love her so much now!