PetSmart Dog Training

We purchased a discount coupon book from Petsmart hoping that it would be useful in our house of 5 dogs and especially for our new puppy. One particular item was for a free puppy bath. The fine print does say for puppies five months or under and we were aware of that. Our pup was a couple of days into her sixth month when we got her and PetsMart required us to wait another two days after her rabies shot. We called the St. Petersburg PetsMart to schedule a free puppy bath and discussed the fact that she had just turned six months. The PetsMart employee told us that it would not be an issue and they would honor the coupon. We scheduled the bath for 48 hours after her tables shot as requested. We dropped her off for her appointment along with her shot records with the coupon stapled to it, in plain sight. When we went to pick her up we were informed it would be $64.00. Again the coupon was shown and that we were told on Friday that the store would honor it. We explained our previous conversation and the assurance of it being honored on Sunday (48 hrs). We were then informed that the person we talked with on Friday was no longer employed by PetsMart. The manager on duty pretty much didn’t want to listen to our plight. We were also up charged another $20 for additional services that I stated were not needed but apparently the clerk didn’t hear upon checkin. I can take partial blame for not reading everything I was signing when dropping off the dog. But in the long run, why did the check in employee not observe or react to the coupon directly stapled to the shot record? Why would the store not honor an employee’s claim that the coupon would still be honored? Why add upgraded services when they were verbally told it wasn’t needed? We explained that we often shop at that store and in fact had spent $63 there on the previous day. We typically purchase our dog food there, the quality brands as well. But no more, it’s off to their neighboring Royal Pets and Chewy. Seems so silly to lose a long time customer under she circumstances but if you can’t trust PetsMart’s word so be it.