They received money and do nothing. Teach useless , the dog didn't change anything and no reply the student's question. Just like put money in the water.
Business response
Hi Michelle. Hope all is well. You were, and apparently still are, in Taiwan when the aforementioned session was held with your husband Arthur, your dog and my head trainer at the time, Eileen. She sent your husband, Arthur extensive notes after your session. You sent an email with follow up questions to her and didn't receive an immediate reply, and for that, we apologize. Being dog owners as well as trainers, We know how frustrating a barking dog or a dog that won't settle in their crate, can be. I do wish you would have at least tried to call or send one more email before giving a one star review. If you were in the same country as your dog, and we could hold a session with the three of you, you would understand that in order for the training to work, you have to be with your dog, at least a little bit, every day. This is not a board-and-train facility. If you do not have the minimum time to put in, or if you are in a different country than your dog, it makes it very hard, if not impossible for the training to be successful. We are not perfect. We make mistakes. We are sorry you did not receive an immediate reply. I have reached out to Arthur, your husband and offered a free session on the condition that we hold it when you are back in the country so you can see firsthand how the training works. You do not have to put in much time, but you do have to work with them at least a few times throughout the day. Thank you for your time, and I look forward to meeting you personally so we can help you train your dog when you are back in the states.
