Old Oak Retrievers

I was not happy when picking my boy up. He smelt so bad like pee and his fur was so yucky feeling. I don't know if he even ate or was let out but I had never seen him act the way he did when I picked him up after 3 days. I was very upset when I stated he stunk and nothing was said like I'm sorry or anything she just stood there not saying a word. I had heard another customer boarded my boys sibling and she never came out smelling like pee or looked scared and she was able to go back and see where her girl was staying . I also heard a really bad yelp when I was waiting for my boy to come put to me. I had to deal with him lunging at my other dog 2 times when I tried to pet her that is something I've never seen done from him before. Needless to say I will not bring him back and will not recommend this place. I didn't feel it was professional enough for my boy and it confirmed my fears of dog boarding. This was my first time ever boarding a dog and will definitely be my last. Very very disappointed had me crying when I saw the condition he was in. Never is that acceptable. An explanation would have been great but nothing I felt like he was not important at all.

Old oaks did a great job setting me up with a private party that was having a litter so that part was great. Unfortunately the private party did not disclose it was a limited registration litter until the day I was picking up the puppy. Paying that much for a puppy with limited registration and not disclosing it I felt was a poor way to conduct business especially since the drive was over two hours one way and we visited the puppies almost every weekend so we could pick the one we wanted.