I signed the contract for training on 5/18/19 with my trainer, Marianna, who was having family issues and unable to keep our original appointment, so I emailed them asking if there was another trainer available as Marianna wasn't available for a month. They said Bud could work wi…Read full reviewClose full review
I signed the contract for training on 5/18/19 with my trainer, Marianna, who was having family issues and unable to keep our original appointment, so I emailed them asking if there was another trainer available as Marianna wasn't available for a month. They said Bud could work with us and we set up and appointment for 6/2/19 to meet him in a parking lot near Bass Pro and the initial appointment would take about 1-1 1/2 hours. The initial meeting was fine, but after he took my dog approximately 300 yards to the other side of the parking lot, he was out there for 3 hours with her, which at the time, I appreciated the additional time he spent with her, but I did not plan for that amount of time away from home. What I didn't find helpful was that he took her out of visual and hearing distance from me, so I had no idea what he was saying to her or how he was training her, which was the whole point of me hiring a dog trainer, was to find out how to train my dog. If I had wanted him to solely train her, I would've done the board & train program, but I wanted to know how to train my dog so I could continue training at home. He sent me a bunch of YouTube videos of him training other dogs and I attempted to replicate his methods without success. I texted him on 6/13/19 for advice with no response, so I texted the same request on 6/15/19 to which he responded with some suggestions. I tried his suggestions without success, so, on 6/16/19, I emailed requesting a refund of the remaining sessions and offered to return the collar. He responded via text and, to his credit, he used one of his board & train dogs to make a YouTube video addressing my concerns. But if I wanted to train my dog using YouTube videos, I could've saved myself over $500 and used the plethora of free videos to train my dog. That was not why I paid and hired a professional dog trainer, I wanted someone to teach me how to train my specific dog, not a random dog he had already been working with. 6/19/19 was the last correspondence I had with anyone from Off-Leash K9 Training Seattle/ Tacoma, no one called, emailed, or texted. I feel I was clear in my expectations for training my dog, I wanted someone to teach me how to train my dog so I could continue that training at home. What I received for over $500 was 1 3-hour session to which I could not see or hear what was being done and a couple YouTube videos of him training other dogs, which I could've gotten for free on YouTube. They got my money before the first session and I haven't heard anything from them in 5 months.