K9University

We were a loyal client to this facility for years. We sent our friends and family there as well. As soon as our pup had a minor emergency and we needed there help they pretty much told us to screw off. Our dog had a cyst removed a little more then a week prior to his booking and a day before he was set to be dropped off at K9 a stitch popped. We called them and they said as long as we send an email claiming all responsibility and an email from the doctor saying he’s good to board we were fine. We followed all requested which pushed back our vacation which is fine. My mother in law showed up to drop him off only to be sent away. Extremely unprofessional. They should have just told us from the beginning they weren’t comfortable instead of stringing us along for a week. Not to mention everytime we did board we made sure to tip all handlers $50 and brought pizza when picking him up. They should be ashamed of them selves!!!! We tried to give them the benefit of the doubt with all the warning signs, for example our dog coming home with a raging ear infection…to the point where his head had a tilt, should have been easily picked up on. I’m so disgusted with them. Just giving you guys our experience, do what you will with it but there’s way better places out there!!!!! Edit: (after owners response) First of all.. thank you for responding in such a way that proves my point of how unprofessional you guys have become. Second of all, You’re lying when you say we canceled because my wife has been in contact with Millie the whole weekend, stating .. “oh , no worries honey!” My wife made sure that you guys were as comfortable as we were to drop Murphy off and you reassured us. Everything was fine and you would work it out. It wasn’t until you found out his nine day stay turned into a five day stay.. it was a problem ! You started demanding all of the paperwork which again we had no problem and obliged. As you stated, our dog is not aggressive (my 30lb wheaten terrier who’s been there since 2 months old and is in all your pictures), isn’t aggressive lol But when you have your random workers approach the car & open the door (him having no clue who you are)he is going to lash out. I would think you guys being canine specialist, would realize that. The fact that you said you’re not in it for the tips or Pizza… it’s funny how gracious and willing you guys were to accept all of those gifts for five years. And my mother-in-law had no problem watching him all week. That’s why we kept checking in with you guys to make sure you were comfortable, but since you guys kept saying you were, she had to go back home to work. In which it could have all been avoided. It’s not practical for you? That’s funny because Millie was the one that said that he could be separated and & can walk him with a slip leash around his chest. I don’t know what you mean by filling in? He’s been booked the entire time and isn’t that your job is to fill-in for people who can’t watch their dogs for a period of time and now it’s a problem?? Then get a different job! Main problem here: You should have been upfront and honest from the beginning. It seems to me that the gist of your post is complaining that you would have to watch our dog even though that’s your JOB. Our VET cleared him and sent you the letter that you asked for. But you all of a sudden out of no where denied his stay at the very last second. We have all the texts and receipts!! So again SHAME ON YOU! Very sad , as Murphy has been with you since a baby. Every Christmas party, 30 day stays per year.. we considered you friends.

I sent my one-year old dog here for their 6 week training program and it was the BEST decision that i could have made ! Marlon, Millie and the rest of the staff are so incredibly kind, thoughtful, responsible and communicative. My dog had such a great experience and absolutely loved being here. I will definitely be using their boarding services in the future and would recommend this to anyone looking for any type of training for their dog !