FirstBark
never calls back or responds to a text after being paid in full. go to the location and he is never there or if he is says call his wife who does not respond. THERE ARE BETTER TRAINERS OUT THERE THAT CAN USE AND WILL NOT TAKE YOUR MONEY AND THEN DUCK WHEN IT IS TIME TO FULLFILL THEIR WORK.
Business response
As a company we do not take the liberty of scheduling sessions for our clients without them contacting us as we do not have the luxury of knowing their schedule and availability. It has always been the clients responsibility to reach out and schedule any and all appointments with us. Thus far we have never had a complaint and it has been understood and implemented without issue with all past and present clients, except you. We have an exceptional response rate when receiving communication from our clients and usually reply within minutes during the workday and are able to get everyone scheduled such that we never have received a complaint in all the years of providing our services. Unfortunately, we have not received any communication from you to schedule any appointment after your session on June 20th even despite Brady seeing your son out and about in Royal Palm, multiple times, and reminding you to get back in for an appointment. He told Brady he knew, he understood to email but had to get going because he was having a girl over. It is also unfortunate you decided to mislead the credit card company that you attempted to contact and resolve the issue directly with us, the merchant. If we are incorrect about the communication please provide dates, times and avenues of which you reached out to us, because we have not been able to find any calls, texts or emails from you that were received. It is very disheartening that a client would take such extreme action and essentially try to get back money from a small business, that is veteran owned, for services that WERE rendered and are STILL available to them. As made clear in your consultation, which we graciously waived the fee for, as well posted in our store, on our website that all packages and programs are non-transferable and non-refundable and expire 1 year from purchase. We are very up front with our pricing and policies; it is readily available at any point in time at our website. We understand things happen. If you had a change of plans you could have reached out to us and been up front that you no longer needed or desired the training instead of trying to charge back your FULL amount of money we could have resolved it in a FAIR manner. Instead, you are keeping the product purchased and are trying to take back money for an appointment which you redeemed and took our time. Do you think it is fair we do not get paid for that appointment? Again, no attempt has been made to make any type of appointment or contact in general. I am unaware of any company that schedules appointments for clients without the clients contacting them but perhaps this is something we should look into to please the .01% of clients that may expect that such as yourself. We have challenged the dispute because it was the right thing to do as we have upheld our end of your purchase by fulfilling 1 session and having availability to fulfill the remaining 4 sessions. Please let me know if you would like to schedule another training session or if you would like me to schedule a random day and time for you and just hope it fits into your schedule. Please provide dates, times and HOW you have reached out to us because we have thoroughly checked our records and neither you or anyone on your behalf has reached out to us in any manner and I am sure you cannot provide any of the above other than Brady speaking with Asher in person and verbally telling him to email us and get the puppy in for another session. We run a very transparent and well respected business and the accusations you are making are factually untrue.