We brought our 6 month Malinois and Husky to be boarded/trained for two weeks. We badly wanted recall on our Husky; Matt lost him despite this warning. Fortunately the Husky came back to Matt eventually but we didn't learn about the loss until pickup. I asked repeatedly for the p…Read full reviewClose full review
We brought our 6 month Malinois and Husky to be boarded/trained for two weeks. We badly wanted recall on our Husky; Matt lost him despite this warning. Fortunately the Husky came back to Matt eventually but we didn't learn about the loss until pickup. I asked repeatedly for the promised update videos and they were only delivered while organizing pickup. During that time, we also learned that Matt had travelled and that he would need more time to complete the two week training. Though the honesty was appreciated, the lack of communication was frustrating. We picked up the dogs and they had basic training; sit, heel and leash manners so some work had been done but 0 recall on the Husky. The Malinois had chewed through his Martingale collar and smelled like piss. We were given a list of expensive equipment we needed and to schedule our free follow-up in a couple weeks, after daily practice of the skills he demonstrated. We did all of those things; purchased from the vendors he recommended and confirmed the follow-up before making the hour and a half drive (the facility is rather rural). Upon arriving we were told he had "an emergency training session" with the woman who was scheduled before us and to wait. Just us and two dogs; no shade, no water, no bathroom and hundreds of dollars of equipment we couldn't use after the already expensive boarding/training. We left after an hour, realizing we were so mad, we'd not get anything out of the training if he ever did make time for us. Funnily enough; Matt never apologized to me. The only way to get the update videos was to my husband's Whatsapp and that is the only way he bothered to reach out again despite me being the one that booked and organized the training and did 95% of the correspondence. Didn't bother with my email or phone/text. I'm not going to go as far as saying he's a misogynist but it does seem like he preferred talking to my husband. Now looking back and reading all this, I feel like a huge sucker. Still have all the equipment in a dusty box and a Husky that wont come when I ask. Edit: Not being remembered is a bit humorous. This is happening often enough to not make an impression? July 2024.
