Doc's K9 Center

My experience is that I found the personnel very rude ... don't remember her name but I actually went to the center to take a look at the daycare so I could make a comparison with other doggy daycare centers I visited. I met a curly haired blond woman at the door and sensed she was in an agitated state. I started inquiring about the possibility of enrolling my puppy in both the daycare and classes and wanted to know how long the wait-list was after I found out they were booked. I was very excited about my puppy going to Doc's K9 center and even though my pup wouldn't be able to attend this time around, I figured I would find out information for the future. The personnel's responses were curt, dismissive and not very informative. Noticing this woman's unfriendliness I calmly said, "it seems like you're frustrated" where she replied, " can you blame me? I told you we were booked and you continually ask questions." I responded by saying, "well you don't have to treat me this way." She responded, "we're booked as I told you!." and I said, "well you didn't respond to my email, phone call, Facebook message which is why I'm here" and walked out. My review is that though Doc's K9 center may be good for training dogs, I sense some people socialization skills are needed! BTW I also heard a similar review from a fellow teacher who took her dog there. I won't mention the teacher's name but this person told me that the owner may have the skills to train dogs but her people skills were sorely lacking.

Karen is EXTREMELY rude. Before I had this mishap, we started off on the wrong foot to begin with, which should have been a red flag at the beginning. She told me she returned my phone call after leaving a voicemail, but I work on my phone everyday, I had no missed call or a voicemail come through, but once again when I informed her I had received nothing, it wasn’t her fault and argued with me that she called. I got past that. Our then conversation was a little rocky, still pretty rude until I said i wanted to sign up, then her tone became a little more chipper. So while I talked with Karen she walked me through how to sign up online but I somehow accidentally filled out the wrong paperwork, (while on the phone with her) for stay n play but wanted dog training, because that was what she told me to do. Not knowing there was THREE different websites. My then spot that I thought I had was filled because I didn’t know I did anything wrong until 5pm via email. Once checking my email and realizing, i filled the correct paperwork, that same night. She then texted me the next day about 1pm to inform me my spot had been filled. She did not honor our conversation, was extremely rude and told me she did not make the mistake and that it was solely my fault for not listening correctly and filling out the wrong paperwork, but told me I could wait the six weeks and sign up again. I get that the classes fill up fast and it’s forst come first serve but I don’t see why you can’t have a little respect for the people that are trying to do the right thing. I did fill out the “wrong paperwork” and sent it in within 20 minutes of getting of the phone with her. I wasn’t somebody just wasting her time. I’m an in true disbelief that she acted this way towards an honest mistake, with whomevers fault it was. She did not show any care, more she was bothered that I was asking why and she put the blame on myself, that It wasn’t her fault i didn’t listen. I was recommended to Doc’s and informed that person of the disrespect that I received and hopes she no longer recommends docs K9 to anyone, because I know I won’t. She may be a good dog person but she is not a people person, so don’t expect to be treated nicely. The other staff seems to be great, I visited the restore, the volunteer was super friendly, Karen should defiantly not talk to people before the training classes for issues like this. She should hire someone to coordinate her class scheduling.