Devoted Dog Training

This review has been a long time coming. We've wanted to work with Courtney since 2019. Our dog has anxiety & noise sensitivity issues and we wanted to help her build confidence. I emailed Courtney back in October for a consultation. They responded quickly with dates and times, I booked a consultation in 11/8/2019. When it came time to our appointment, we had to be rescheduled multiple times due to whatever issue Courtney had. We didn't think much at the time, but this should've been a HUGE red flag. We ended up seeing her on 11/16/2019. Following that, we paid $310 for 4 packs of 30 min lessons on 12/16/2019. We scheduled 4 lessons around the end of January to February. We had to reschedule our lessons due to their dog passing away and health reason (totally unfortunate situation). However, in February, they said they would refund our money once Courtney recovered. We waited until March before we contacted them due to her health reason. Courtney responded via text message once on 03/6/2020 and they responded once through email on 04/5/2020 about how refunds are being worked on. They never responded again. We've emailed & texted multiple times. I really didn't want to write this bad review about a small business, but it's really unfair to take our money, not provide sessions, tell us they'll refund us, and then disappear when it comes time for refunds. All we wanted was for our dog is build confidence and now we're left with nothing. We have been waiting since February 2020 for our refund and it is currently August 2020. I have slowly come to terms that they scammed us, but I want to prevent this situation from happening to someone else. I would give Courtney 0 stars if I could. Please take your business elsewhere, there are other trainers who are more reliable all over the bay area. Don't make the same mistake we did.

Courtney is an excellent trainer...when the scheduling works out. Scheduling was a nightmare - I couldn’t even schedule 4 lessons over the course of a year!! It was professional that she provided a refund since she cancelled 4 times, had very limited availability, and was late the 2 times we did manage to meet. Her partner / scheduler isn’t very patient and made scheduling difficult as well. I’d recommend her only if your schedule is extremely flexible but not if you work and have other things you need to schedule around. I’m disappointed that I spent a whole year trying to work with Courtney instead of finding a trainer who was actually able to work with my dog. My dog now has another year of anxiety and aggression experience, and I fear it’ll be even harder to help him.

Courtney is amazingly knowledgeable and thoughtful in her teaching. She is also SO patient (we have a pug puppy and he requires a lot of patience imo). The directions she gave were so useful for everyday life with our little guy. She asked questions I would never have thought of that helped our guy to have a happy puppy life with a good foundation for being a good boy in adulthood. Highly recommend and am so thankful we got to work with Courtney.