Creative Dog Training - Homewood

Very poor customer service. You have to consistently pester and call them, only to have them take down your name and number with a very empty promise to get back with you. THEY NEVER DO. I have been calling for a week straight and my problem still has not been resolved, but everytime I call they tell me how sorry they are. Tuh. I am a paying customer and feel very undervalued. I’ve been more than patient with them, but at this point I just want what I paid for, so I can be done with them. I will not be returning.

Bought the longest spa package to save money when we used them weekly...didn’t know the money on file expires. I retired and didn’t need to use the daycare each week. Surprised my credit was gone when we decided on a short vacation trip. Be sure to ask how quickly the credit expires. Oh well live and learn. Someone called me and gave me credit for my balance. Apparently you can buy two flavors of future credit. $400 plan expires 45 days. The $500 I think never expires. Not sure why a free loan should expire but they did rectify my issue. Thanks Well my story continues. Took my three dogs for a one week stay while on vacation. They had my credit as per above but the money owed was complicated. Quoted one price on phone got another quote when I arrived...higher of course. Then challenged the price got a third price a little lower. Not sure what I paid since they credited a part of the original amount then charged an additional amount. Please keep it simple Creative! Well I paid for full spa during days and additional bathroom walks. When I picked up the dogs their bedding was soaked in pee and now my house broken dog is peeing on the floor again. Thanks Creative great job...Not. Try another place this one is either too popular and is not staffed sufficiently or just dishonest. STAY AWAY!