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Creative Dog Training - Homewood

Homewood, Alabama

4.1/5· 53 Google reviews

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About Creative Dog Training - Homewood

Dog training in Homewood, Alabama. Explore customer experiences and contact the trainer.

Training & services

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Customer reviews

Google listing
4.1
out of 553 Google reviews

Mentioned in reviews

  • daycare 6
  • play 5
  • smell 4
  • urine 4
  • price 3
  • job 2
All 7 topics
  • phone 2

Google review topics, not confirmed services.

52 collected reviews

Text reviews first · newest first
Celeste Lambert
5/5

My friend has a big dog. It's a big silly boy. They are training him and he gets worn out. It's a great place for your dog.

Review on Google
Elizabeth Crooks
1/5
I'm not sure what is going on at Creative, but the service definitely isn't what it used to be. I have been a loyal customer since 2011, but have had to change where I take my dogs because of unreliable service and concerns about the condition of the facilities. For example, the …Read full reviewClose full review

I'm not sure what is going on at Creative, but the service definitely isn't what it used to be. I have been a loyal customer since 2011, but have had to change where I take my dogs because of unreliable service and concerns about the condition of the facilities. For example, the facility smells strongly of dog urine and my dog once was returned to me with a large amount of feces on his legs. During spring break we were asked to make reservations for day care, which we happily did. Then those reservations weren't honored and we were turned away because they have too many dogs. Emails to the owner to talk about the situation went unanswered. This week they changed their drop-in policy and never informed their customers - turning us away unexpectedly again. I'm sad because this used to be a great place, but it isn't any longer.

Business response

Hi Elizabeth, as one of the owners I am sorry to hear that this has been your experience and that you've tried to reach out for further clarification. I will have one of us contact you.<br><br>As far as your other concerns we are very sorry about the policy changes, for 40 years we have never had to put in reservation restrictions like this, and it has been bumpy. We felt like the best thing to in order to prevent further issues like you mentioned was to limit the number of dogs each day at our Homewood facility until we are able to get staffing numbers back to our usual level.<br><br>We did this purely in the best interest of the dogs. But please understand that your dogs were not turned away, just that we now required reservations. Also our Summit campus is not under the same restrictions if the reservation is causing you issues. I will have someone reach out to further discuss the issues you've experienced so can get to the bottom of this.

Review on Google
Jessica Beal
3/5

There really short staff. The owner was the only one at the front desk and he couldn't give me the time I needed because they was no one else to watch the front and answer phone calls. You should really get some upbeat employees sir!!

Review on Google
Lindi Pearson
5/5

Wonderful play groups and boarding. Great staff and always willing to give me reports no matter how many times I call to check up on the puppies. Highly recommend

Review on Google

Original customer experiences from the collected Google data. Ratings without comments follow written reviews.

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