Chasing Life Dog Training

Firstly, I appreciate her for taking my dog. My dog had an injury, and she still took her and she came back unharmed. Even did a follow-up stay after her surgery which was nice! I appreciate that a lot. However, my issue mainly is with punctuality and accountability. When messaging her, responses are almost non-existent for a few hours to a few days. To the point where I had no idea if she was going to bring back my dog. I had to go pick her up! I can't fathom taking someone's pet(a very very expensive investment and companion) and go "I forgot to tell you I can't drop your dog off today. I'll bring her tomorrow." After picking her up, Selene was scheduled to do a followup and inform me of any training tips she did while she had my dog. However, she never showed up. I didn't bother to follow up because at this point, I noticed a pattern, and as a paying customer I shouldn't have to do constant followups or tolerate delays on picking up my pet. After all of that, It was time to take my pet to a followup vet visit. The car ride to the vet? Like a new dog. She has improved and I appreciate her for that. However, her behavior at the vet was the exact same. Like she didn't learn a thing. I tried what I could to stop her from making a commotion, but of course, nothing worked and Selene didn't even commit to her followup appointment. Now I am sure Selene is a lovely lady. The reviews obviously shows she does amazing work. However, the punctuality and lack of responses really bothered me. She was apologetic, but I noticed a pattern of having to followup with her to get some form of confirmation. Especially when we schedule a time for you to drop off my dog and I hear absolutely nothing and hoping my dog is okay. The only thing I recommend is Selene to get an assistant. A bookkeeper to help communicate with customers and schedule her calendars. Because obviously she has her arms stretch thin to coordinate with customers AND handle violent dogs.

I rarely leave negative reviews, but after my experience with this business, I feel it's important to share my concerns. I had high hopes when I decided to enroll my dog, Clyde, in their 2-week training and boarding program in January, paying a discounted rate of $1,700. I communicated that my primary goals were to improve his recall command, leash walking, and general manners, as he already knew basic commands but wasn’t well-behaved enough to be left outside of his kennel while I was at work. The drop-off process on January 12th was brief, with only a 15-minute conversation. After that, communication was minimal, and I had to reach out multiple times to get updates. On January 27th, I was informed that Clyde had an “allergic reaction” to the metal on both his e-collar and prong collar, and was told he would need a few extra days in training while waiting for replacement collar covers. Though reluctant, I agreed to extend his stay. Clyde was returned to me on February 2nd. At first, I was pleased with his behavior, but soon noticed several scabs on his neck, which he was obsessively scratching at. Upon further inspection, I found that the scabs were infected. I immediately took him to the vet, who noted puncture wounds on his neck. The vet was aware of the possibility of an allergic reaction but didn’t mention it, instead focusing on the severity of the injuries. I reached out to the trainer, but she maintained that it was likely an allergic reaction. I followed up with the trainer and requested a $200 reimbursement to cover part of the vet bill, but my message went unanswered. It’s concerning that the issue wasn’t caught sooner, and I feel the trainer should have taken responsibility and offered compensation for the vet costs. Additionally, Clyde returned with new fears of sliding doors and puppies, which seems odd and out of character for him. While I’m relieved that Clyde is now okay, I’m disappointed by the lack of communication and the unaddressed issues with his health. I encourage others to carefully consider whether this training program is the right fit for their pets. It’s a shame, as I really hoped this experience would be beneficial for Clyde.

This is the worst dog training company I have ever worked with. The communication was horrible, essentially non-existent. You have to schedule your own sessions as they will not reach out to you on their own. When I attempted to cancel lessons I was informed that per their contract, which I have zero copy of and no recollection of signing, I would not be getting any of my money back, but could instead put it towards boarding or other classes. After repeatedly expressing my interest in learning more about these classes I received no answer and after several months gave up. I would not recommend working with this company.