Blaze A Trail Canine

The day Megan Ross dropped her dog off at my kennel for my stay and train program, she was hysterical about leaving her dog for training because she said her dog was frightened by other dogs barking and she was afraid her dog would become aggressive. My kennel tech was so stunned by her reaction that she called me and asked me to call her. When I called Megan, she thanked me for taking time to call her and reassure her. <br>Megan also stated she found communication to be lacking and she had to check in every 5-6 six days which is not the case, as evidenced below in the timeline of text messages exchanged between us during the time Penny was in training.<br>1. June 1st – text from me to Megan with pictures of Penny and telling her that Penny was doing great and that she was a love bug. Megan replied “Oh good, I’m so glad! Thank you!”<br>2. June 3rd – text from me to Megan telling her Penny was doing great and we loved her. Megan replied, “I’m so glad to hear that.”<br>3. June 10th – text from Megan asking how Penny was doing and I responded she was doing great, and she loves every dog, she’s smart, and her training was going great. I told Megan that Penny was not scared of any of the dogs barking at her. Megan asked for some more photos and/or videos of Penny when I had a chance. I told her I would send those ASAP. Later that afternoon, I sent Megan a video of Penny and another training dog playing together. She thanked me for sharing it and stated that it was so good to see Penny running around and having fun.<br>4. June 14th – I texted Megan to tell her Penny was doing well and we were working on getting those training videos to her ASAP. That same day, we sent her three videos of Penny being trained and she thanked me for them.<br>5. June 20th – Megan texted to ask when Penny’s last day of the program would be and I responded that I was out of town and would look at my calendar and text her back the date.<br>6. June 21st – I texted Megan the date of Penny’s last day of training.<br>7. June 25th – Megan texted to ask how Penny was progressing in training. I responded she knew all her basic obedience commands and could walk on her leash without pulling. <br>8. June 27th – We texted Megan two more videos of Penny training and walking on leash and she responded Penny was looking great. I told her Penny would be ready to go home on Sunday.<br>9. June 30th – I texted Megan I had an emergency with one of my personal dogs and would get back with her the next morning about rescheduling her go home session. Megan responded it was fine and to contact her the next day about the session.<br>10. July 1st at 1:44 pm – Megan texted me asking how things were going and she wanted to check in. I responded at 4:19 pm and told her I would call her as soon as I could since I was in the middle of training dogs. I called her at 4:35 pm that same day to discuss a day and time.<br>Megan’s statement that I was hostile and unprofessional when I returned her call is untrue. Megan was the one who was extremely hostile to me when I called her. She would not let me talk and kept interrupting me with insults and even stated she did not know how I could possibly have and run a business. In that conversation, I NEVER claimed I could keep her dog “per the contract” until her dog was trained. <br>I am VERY offended that Megan would say that I am an unappreciative owner who does not provide regular updates. I provide updates to EVERY dog who comes in for boarding or training at my kennel WHEN it’s possible. Neither my website nor my contract state I will provide regular updates. For Megan to say her dog was not consistently trained every day when the videos sent prove otherwise, is another untrue statement.<br>Megan’s accusation of “Penny does not seem the happy go lucky dog we dropped off” is not true. The videos and pictures we sent to her prove otherwise. Megan must be confusing the fact Penny now behaves because SHE IS TRAINED not to jump and run around.<br>Obviously, this woman cannot be pleased.

Kent, thank you SO much for your kind review! I really enjoyed having Bella stay at my kennel and she was SO easy to work with! You have a really great dog! I hope you'll come back to board with us again soon!

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