Bark Tutor School for Dogs

I chose to enroll my puppy into this establishment based on word-of-mouth reviews from acquaintances who said this was the best place to send their puppies for training. I had trouble getting my puppy started as they assured me I could get him in before he turned 16 weeks. I was instructed to call and enroll on separate occasions and I was told it was full. I had to wait until November and my puppy was 4 months by then. We are dedicated owners and spent our spare time training and socializing. My experience was ok, not the stellar place I was expecting. On several occasions where my assigned trainer was absent, my puppy came back to me with massive scabs and scratches and when I inquired about it there was no explanation. I fully understand that there may be minor injuries here and there because the puppies are all learning, but his injuries were unacceptable. I spoke with several staff who assured me they would find out and have the manager reach out; no explanation was offered and the manager didn’t call. My husband and I seriously considered pulling our puppy from the school and taking a loss on the $1000 training but trainer PAIGE was so good with our puppy we decided not to. Seriously, PAIGE is awesome. She’s perfectly sweet and stern and cares deeply about training good puppies.

I called to schedule my puppy for training. The lady told me someone would call me back but she didn't even take my number. Nobody called me back. So I called back the next day. Another lady took down all of my information and then told me that she wouldn't be able to schedule anything until I completed a profile online, which asked me all of the same information again. I filled out the profile and called back. No answer. I called back 5 more times and someone finally answered, and she told me that I needed to fill out more information. Every person I have spoken with had been rude and unhelpful. I can't imagine how unorganized the front office of this place must be. I'll find another training facility.